Rachid Saidi
Dublin
Summary
Skilled Advanced Repair Agent with significant experience in electronics repair and troubleshooting. Strong technical skills, adept at diagnosing complex technical issues and providing effective solutions. Demonstrated ability to improve customer satisfaction and streamline workflow processes through a focused approach and clear communication.
Overview
7
7
years of professional experience
Work History
Advanced Repair Agent
Geek Squad
Dublin
09.2022 - Current
- Performed deep-dive troubleshooting, configuration, and proactive maintenance of Windows and macOS environments, including bare-metal OS installations, data backups, and infrastructure configurations.
- Diagnosed and repaired complex hardware and software deployment faults on desktops, laptops, and networking peripherals, ensuring optimal functionality through precise component-level replacements.
- Identified system faults and implemented reliable hardware-level solutions, restoring target device performance within strict service level timelines.
- Conducted advanced component-level diagnostic sweeps and network troubleshooting, restoring baseline systems while ensuring data integrity during transfers.
Operations & Logistical Support
Lowe's Companies
Columbus
09.2019 - 09.2022
- Provided hands-on support in fast-paced industrial environment, managing equipment workflows, raw materials logistics, and precision inventory control to ensure seamless operations.
- Handled urgent commercial requests and processed operational documentation while safely utilizing power tools and mechanical asset systems to meet specialized site requirements.
- Maintained compliance with OSHA industrial frameworks and standard operating safety procedures, contributing to overall facility efficiency.
Education
B.S. - Computer Science
The Ohio State University
05-2027
A.S. - Computer Science
Columbus State CC
01-2024
Skills
- Advanced system diagnostics
- Precision troubleshooting
- Network troubleshooting
- Server management
- Infrastructure monitoring
- System repair
- Component replacement
- Software installation
- Data backup
- ITIL framework
- Operational reliability
- Technology expertise
- Incident reporting
- Workstation optimization
Projects
- Automated Environmental Controls & BMS Simulation, Developed a hardware-in-the-loop simulation utilizing microcontrollers and digital sensors to mimic a data center Building Management System (BMS). Programmed closed-loop control algorithms to automatically scale sensor inputs, managing simulated variable-speed cooling fans and automated power relays to maintain optimal thermal environments.
- Low-Voltage Network Infrastructure Lab, Built, configured, and provisioned a custom home lab environment executing Linux-based operating systems, network subnets, and signal integrity testing. Built and terminated low-voltage copper cabling runs, organizing physical patch panels and switch port allocations to isolate hardware faults.
Languages
- English (Native/Bilingual)
- Arabic (Native/Bilingual)
- French (Native/Bilingual)
Availability
Full shift, work rotation, and overtime availability.
Timeline
Advanced Repair Agent
Geek Squad
09.2022 - Current
Operations & Logistical Support
Lowe's Companies
09.2019 - 09.2022
B.S. - Computer Science
The Ohio State University
A.S. - Computer Science
Columbus State CC