Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua Fers

South Chesterfield,VA

Summary

Organized and dependable IT Professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Advanced Repair Agent

Best Buy
05.2021 - Current
  • A Geek Squad Advanced Repair Agent is a brand ambassador for both the Geek Squad and Best Buy brands
  • They quickly and accurately diagnose technology issues and create robust solutions as needed
  • They identify and take advantage of opportunities to improve the process of assessing, testing and performing store and customer PC, Mac , and Mobile repairs
  • They help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved.
  • Enhanced customer satisfaction by diagnosing and repairing complex electronic devices.
  • Expedited repair processes for improved turnaround time and increased customer satisfaction.
  • Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
  • Collaborated with team members to streamline repair procedures, reducing average repair time.

Tech Expert In Home / Work At Home Messaging

Asurion
06.2019 - 05.2021
  • When a customers device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again
  • Provide in-person device setup and tech support for customers smart phones, tablets and/or other consumer electronics
  • Provide tech support via virtual environment for pc , network , email , smart phone issues among many others
  • Resolve operational issues on customers devices, other equipment, and connectivity while offering education and device optimization suggestions
  • Meet with customers face-to-face at the customers home location
  • Learn details of Smart Home Support and gain an understanding of each customers technology in order to suggest protection/tech support solutions based on their needs
  • Effective sales professional with performance base compensation available for Smart Home Support sales made
  • Meet or exceed key performance indicator metrics for performance measurements and sales goals
  • Travel daily to and from the Forward Stocking Location and several customers locations throughout a designated region.
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Optimized software applications for increased efficiency and usability through regular updates and maintenance.

Co-Owner/Video Editor/Producer

Combat Insiders Media
02.2017 - 05.2021
  • Co-owning a sports media company that covers combat sports such as mma , and boxing
  • I conduct interviews , scheduling, create multimedia, run various social media accounts, marketing, and travel to event locations for media coverage.

District Manager of Circulation

Richmond Times Dispatch
05.2017 - 05.2019
  • To motivate and train carrier force to provide good service while increasing circulation and attaining collection goals
  • Assist in maintaining overall distribution center operations
  • Will be responsible for achieving consistent, proper and on-time delivery to newspaper subscribers daily
  • Handle customer's problems and service requests to the customer's satisfaction
  • Collect all open routes and collect payments from carriers and customers
  • Recruit, adequately train and manage carriers to assure every possible chance of success.

Assistant General Manager

Arby's
05.2013 - 05.2017
  • Operations Management of a fast-paced quick-casual dining restaurant, Face to face customer interaction
  • Handling of guest complaints and concerns
  • Completing end of the night paperwork (sales, labor, and inventory numbers), Supervision of up to 25+ employees, controlling labor and food costs/ inventory control according to company standard
  • Responsible for all food inventory, cash and office supply orders
  • Retrieving Z-Readings and entering the information into computer and documenting the comparisons to previous day, week, month, and year.

Assistant Manager

Hilton Worldwide
06.2005 - 05.2013
  • Supervision of the day-to-day kitchen operations and all room service and bar/lobby operations (including: supervision of up to 7 employees, assist in menu planning, ordering and inventory control) of a 4 diamond rated hotel and steakhouse.

Education

Associate's degree - Business Management

John Tyler Community College
Chesterfield, VA
12.2006

Skills

  • Hardware Diagnostics
  • Computer System Repair
  • Ethernet and Firewall Proficient
  • Component Replacement
  • Software Repair
  • Performance Tuning
  • Advanced Troubleshooting
  • Technical support
  • Mobile devices
  • Help desk
  • Windows

References

References available upon request.

Timeline

Advanced Repair Agent

Best Buy
05.2021 - Current

Tech Expert In Home / Work At Home Messaging

Asurion
06.2019 - 05.2021

District Manager of Circulation

Richmond Times Dispatch
05.2017 - 05.2019

Co-Owner/Video Editor/Producer

Combat Insiders Media
02.2017 - 05.2021

Assistant General Manager

Arby's
05.2013 - 05.2017

Assistant Manager

Hilton Worldwide
06.2005 - 05.2013

Associate's degree - Business Management

John Tyler Community College

Similar Profiles

CREATE PROFILE
Joshua Fers