GARDEL BADERE
Margate,FL
Summary
Experienced technical professional specializing in advanced repair services with a proven track record of effectively addressing and resolving complex technical issues. Recognized for strong focus on team collaboration and delivering reliable results, adaptable to evolving challenges and requirements. Expertise in diagnostics, problem-solving, and providing exceptional customer support, driven by commitment to maintaining high standards and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Repair Agent
Geek Squad
01.2023 - Current
- Installed, updated, and troubleshooted tier 1-2 software and hardware
- Proficient in using NOVA ticket system to log, track, and prioritize over 30 daily customer requests, including repairs, inspections, and functionality checks
- Adapted and skilled at configuring computer systems, laptops, and smartphones for enhanced performance and usability
- Developed custom repair solutions for unique or challenging cases, leading to successful outcomes for clients.
- Led troubleshooting efforts on challenging cases that resulted in successful identification of root causes.
- Demonstrated adaptability by quickly learning new technologies as they emerged within the market.
- Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders.
- Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for process improvement.
- Adhered to all company policies and safety guidelines while performing repairs, promoting a secure working environment.
- Supported colleagues during high-volume periods by taking on additional workload when necessary.
- Assisted in training new technicians, sharing expertise in advanced repair techniques and best practices.
- Performed regular upgrades to update systems and improve operability.
- Expedited repair processes for improved turnaround time and increased customer satisfaction.
- Utilized advanced diagnostic tools to accurately identify device malfunctions and recommend appropriate solutions.
- Communicated effectively with customers about their device''s status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
- Collaborated with team members to streamline repair procedures, reducing average repair time.
- Enhanced customer satisfaction by diagnosing and repairing complex electronic devices.
AI Writer
Outlier
04.2024 - 10.2024
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Edited and proofread drafts of articles and other documents.
- Developed and pitched story ideas to editors.
- Consulted with editors to shape story and eliminate any errors.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Studied and commented on current news and trends.
IT Technician
Cook Technology Corp.
11.2023 - 05.2024
- Repaired and replaced BNR main modules in self-checkout machines.
- Fixed and replaced Verifone, reconfiguring the module to the system network.
- Set up PC systems, ensured correct wire placement, configured network connections, and system settings.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Administrative Agent
LIS Invest
05.2023 - 11.2023
- Provided customer service support for clients, tracking shipments, payments, and investments
- Successfully worked as a first-time contractor for an international startup, achieving goals while working remotely
- Assisted customers with check-ins, scheduled appointments, and conducted follow-up calls
- Coordinated company events and conferences, managing all logistical aspects from planning to execution.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Answered phone politely and courteously.
- Improved workflow efficiency with thorough document management, including filing, cataloging, and archiving.
- Collaborated across departments to streamline workflows and improve overall organizational efficiency through resource sharing initiatives.
- Implemented data entry protocols that maintained accuracy in client databases while reducing time spent on manual data entry tasks.
- Organized and maintained files, correspondence, records and other documents.
Front Desk Representative
BMW Services
06.2022 - 12.2022
- Assisted customers with check-ins, scheduled appointments, and conducted follow-up calls
- Demonstrated efficiency in office tasks, including the use of multiple monitors, Excel, and Word
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
In-Store Manager/Sales Associate
Edgewood Ranch Thrift Store
01.2022 - 05.2022
- Managed inventory and daily operations achieved an in-store manager position due to increased responsibilities
- Demonstrated leadership by understanding the POS system, managing daily sales targets, and facilitating store openings and closures
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Unit Secretary
North Dade Rehab
08.2018 - 08.2019
- Handled customer service responsibilities, communicated with physicians, pharmacies, and family members
- Adapted to the fast-paced environment, gaining valuable experience in office and healthcare settings
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed incoming calls and directed to appropriate department.
Education
BS - Information Technology
WGU
12.2024
AA - Information Technology
Valencia College
Orlando, FL12.2021
Skills
- Customer Service
- Computer Hardware
- Technical Support
- IT Support
- Sales
- Retail
- Client management
- Diagnostic skills
Additionalachievementsandskills
- WISE CERTIFIED (EARNED FROM GEEKSQUAD)
- WORKING ON TO GET COMP TIA NETWORK+, & SEC+ AND ALSO CCNA.
Certification
- Apple Certified Macintosh Technician (ACMT) - Apple Inc.
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
Timeline
AI Writer
Outlier
04.2024 - 10.2024
IT Technician
Cook Technology Corp.
11.2023 - 05.2024
Administrative Agent
LIS Invest
05.2023 - 11.2023
Advanced Repair Agent
Geek Squad
01.2023 - Current
Front Desk Representative
BMW Services
06.2022 - 12.2022
In-Store Manager/Sales Associate
Edgewood Ranch Thrift Store
01.2022 - 05.2022
Unit Secretary
North Dade Rehab
08.2018 - 08.2019
AA - Information Technology
Valencia College
BS - Information Technology
WGU
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