Christopher Condie
Harrisburg,PA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Innkeeper
East Grand Inn
01.2023 - 06.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Supervised team of five front desk agents and helped to resolve issues arising during shifts.
- Supervised team of five front desk agents and helped to resolve issues arising during shifts.
General Manager
Springhill Suites By Marriott
05.2021 - 01.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Manager
Island Inn Hotel
12.2018 - 05.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
General Manager
Hampton Inn & Suites By Hilton
12.2016 - 12.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Bachelor of Arts - Business Administration And Management
Penn State
University Park, PA06.2010
Skills
- Chemical Cleaners
- Safety Procedures
- Hospitality Management
- Customer Retention
- Employee Development
- Team Meetings
- Front Desk Operations
Accomplishments
- Handled all cash and credit cards for payment, resulting in zero errors over the course of twelve months.
Certification
- CM - Certified Manager Certification
Timeline
Innkeeper
East Grand Inn
01.2023 - 06.2023
General Manager
Springhill Suites By Marriott
05.2021 - 01.2023
General Manager
Island Inn Hotel
12.2018 - 05.2021
General Manager
Hampton Inn & Suites By Hilton
12.2016 - 12.2018
Bachelor of Arts - Business Administration And Management
Penn State
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