Christopher Conley
Niagara Falls,NY
Summary
Over six years’ experience in Collections. Over 20 years’ experience in Sales and Customer Service. Excellent Customer Service and problem solving skills. Organized and detailed, with exceptional communication skills. Skilled at building strong business relationships with diverse range of customers, co-workers and management.
Trade professional with strong focus on logistics coordination, supply chain management, and client relations. Known for effective team collaboration and adaptability in dynamic environments. Skilled in inventory management, vendor negotiation, and process optimization. Reliable and results-driven with natural ability to meet evolving business needs.
Overview
25
25
years of professional experience
Work History
Customs Trade Coordinator (Working Remotely)
FedEx
Buffalo, NY
05.2025 - Current
- Coordinated logistics for import and export operations, ensuring compliance with regulatory requirements.
- Developed and maintained relationships with vendors to optimize supply chain efficiency.
- Managed documentation processes for international shipments, enhancing accuracy and reducing delays.
- Analyzed shipping data to identify trends, leading to improved operational strategies.
- Implemented process improvements that streamlined workflow and reduced operational costs.
- Mitigated risks associated with global trade by staying informed about industry changes, such as tariffs or sanctions that may impact transactions.
- Boosted company revenue, developing and maintaining strong relationships with clients through consistent follow-up and personalized service offerings.
- Ensured compliance with import/export regulations through diligent documentation and accurate reporting.
Courier/Logistics
Conley Enterprises
Niagara Falls, Ny
01.2010 - 05.2025
- Running a daily route delivering mail to local businesses.
- Delivering mail in a timely and professional manor and building a relationship with customers
- Handle all paperwork pertaining to delivered mail.
- Reduced operational costs, negotiating better rates with suppliers and optimizing supply chain logistics.
- Maintained accurate records of shipments and deliveries using company logistics software for streamlined operations.
- Coordinated timely deliveries across diverse routes, ensuring customer satisfaction and operational efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through reliable service.
Account Resolution Specialist
Citi Financial
Toronto, Ontario
07.2007 - 01.2010
- Assisting customers with their delinquent accounts.
- Advising and offering customers different programs to assist them bring their accounts out of delinquent status.
- Offering customer service to ensure that customers are satisfied with the services offered to them.
- Researching and finding solutions to assist customers in difficult financial situations to overcome their difficulties and as a result bring their accounts current.
Senior Branch Account Executive
Citi Financial
Dallas, TX
07.2006 - 07.2007
- Manage operations to develop new business, retain customers, and manage the loan portfolio.
- Key responsibilities include planning strategies to develop new sources of business, providing knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account problems, and servicing accounts.
Internal Auditor
Bigelow Corporation
Dallas, TX
06.2005 - 06.2006
- Responsible for the accurate verification of accounting and financial summary documents.
- Managed daily tracking of the Sales and Cash Sheets Summary.
- Responsible for ensuring policies and procedures are accurately followed and completed.
- Ensuring all logs are accurate, up-to-date and correctly inputted into the computer system.
- Received Auditor Accuracy & Proficiency Award for October 2005
- Awarded the Outstanding Auditor Award for December 2005
Branch Manager
CNG Financial
Dallas, TX
06.2004 - 06.2005
- Manage daily operations for Check and Go store.
- Responsible for the process of interviewing hiring new employees.
- Supervisor of thirty-seven employees.
- Responsible for Daily Deposits and maintaining store policy and procedures.
- Compose marketing communications for District Director designed for new accounts.
- Recognized for increasing overall revenue by 55%
Licensed Insurance Broker
Independent Insurance Agent
Dallas, TX
05.2001 - 06.2004
- Sale Life Insurance, annuities and long term care.
- Responsible for marketing and through telemarketing and various prospecting tools to get new accounts.
- Hire and train Insurance agents to sell various products
- Created confidential correspondence, set appointments, and scheduled meetings.
Education
Business Marketing (Incomplete)
University of Central Oklahoma
Skills
- Import-export compliance
- Transportation planning
- International trade expertise
- Shipping procedures
- Cross-border transactions
- Logistics management
- Customs regulations
- Export compliance
Timeline
Customs Trade Coordinator (Working Remotely)
FedEx
05.2025 - Current
Courier/Logistics
Conley Enterprises
01.2010 - 05.2025
Account Resolution Specialist
Citi Financial
07.2007 - 01.2010
Senior Branch Account Executive
Citi Financial
07.2006 - 07.2007
Internal Auditor
Bigelow Corporation
06.2005 - 06.2006
Branch Manager
CNG Financial
06.2004 - 06.2005
Licensed Insurance Broker
Independent Insurance Agent
05.2001 - 06.2004
Business Marketing (Incomplete)
University of Central Oklahoma