Christopher Cornejo
Los Angeles,CA
Summary
Well-qualified client manager proficient in handling complex customer issues and promoting positive experiences. Skilled in data processing and executing daily operations. Efficiency-driven and experiential learning inclined with a team-oriented mentality dedicated to provide excellent products and services.
Overview
3
3
years of professional experience
Work History
Senior Client Relations Specialist
The Matian Firm, APC
02.2023 - Current
- Responsible for coordinating with supervising attorneys and finance department to ensure cancellation responses are finalized within 15 business days
- Measured and evaluated records of criminal and immigration cases using Airtable and CLIO software
- Used various data streams to retain and support the sale of cases estimating a 10% budget increase
- Calculated correct billing totals, updated accounts, and applied specific processes to prepare accurate refunds within 6 business days
Bilingual Case Manager
Citywide Law Group
08.2022 - 03.2023
- Successfully consulted with 20-50 new clients per day through email, text, phone, and referrals
- Independently maintained detailed documentation of all injury claims via Filevine and Leaddocket
- Efficiently drafted legal documents to communicate client needs to insurances and physicians
- Persistently followed up with insurers to compensate for physical and material loss of the client
Operations Manager
CVS Health
08.2020 - 07.2022
- Analyzed sales data to condition and reinforce store policies and procedures
- Hired, trained, and coached staff members to ensure excellent customer service and facility standards
- Managed administrative tasks to process bank and lottery deposits and vendor orders over $15,000.00
- Installed and connected store printers to a tablet-based POS system
- Retail engineered appropriate design, build, and maintenance of store aisles using basic hand tools
Education
Bachelor of Arts - Political Science | International Relations
University of California, Los Angeles (UCLA)
Los Angeles, CA06.2019
Skills
Computers:
- Excel Proficiency
- Microsoft Word Proficiency
- RStudio
Technical:
- Statistics and Probability
- Technical Writing
- Economic Analysis
- Logistics
Lab Skills:
- Soldering
- Data Logging
- Data Modeling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Section name
Capstone Project: Automated Recycling Robot
- Designed and constructed a functional robot with a mechanical arm intended o collect rubble in a catastrophic event
Skills Developed:
- Understanding the significance of fabrication techniques, communication between breadboard, sensors, and correct coding descriptions
- Project management and developing communication skills to present design process, analytic findings, and testing results
Timeline
Senior Client Relations Specialist
The Matian Firm, APC
02.2023 - Current
Bilingual Case Manager
Citywide Law Group
08.2022 - 03.2023
Operations Manager
CVS Health
08.2020 - 07.2022
Bachelor of Arts - Political Science | International Relations
University of California, Los Angeles (UCLA)
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