Christopher Cortes
Prince George,VA
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Step Van Delivery Associate
The Pierce Group
06.2023 - Current
- Completed daily inspections on assigned van to prevent any problems that may impact deliveries.
- Loaded van and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Representative
Maximus
09.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
Delivery Associate
Norrel Logistics
10.2021 - 09.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Overnight Stocking Associate
Walmart
03.2021 - 10.2021
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Scanned, recorded and verified received inventory during regular shipments.
Assistant Manager
McDonald's
05.2014 - 03.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate’s Degree -
Richard Bland Community College
Petersburg, VA05-2016
High School Diploma - undefined
Prince George High School
Prince George, VA06-2013
Skills
- Deadline adherence
- Money handling
- Customer relations
- Problem-solving
- Route planning
- GPS navigation
- Pre-trip and Post-trip inspections
- Adaptability and flexibility
- Production leadership
- Recruiting and interviewing
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Step Van Delivery Associate
The Pierce Group
06.2023 - Current
Customer Service Representative
Maximus
09.2022 - 05.2023
Delivery Associate
Norrel Logistics
10.2021 - 09.2022
Overnight Stocking Associate
Walmart
03.2021 - 10.2021
Assistant Manager
McDonald's
05.2014 - 03.2021
High School Diploma - undefined
Prince George High School
Associate’s Degree -
Richard Bland Community College