Christopher Costello
Katy,TX
Summary
Dynamic Senior Claims Coordinator with extensive expertise in workers' compensation, benefits administration, and employee support services. Proven ability to manage complex claims processes, coordinate effective return-to-work programs, and ensure adherence to regulatory standards. Bilingual in English and Spanish, possessing strong communication skills and a solid background in staff training, fostering a collaborative approach to problem-solving. Committed to enhancing organizational outcomes through streamlined operations, compassionate employee advocacy, and meticulous attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Claims Coordinator
City of Houston
10.2023 - Current
- Coordinated workers' compensation claims for injured police personnel, ensuring timely medical treatment and accurate documentation to support recovery and case progression.
- Collaborated with law enforcement and medical providers to facilitate return-to-work strategies, including modified duties and transitional assignments.
- Accurately entered and managed payroll codes related to injury leave and restricted duty, maintaining compliance with internal and legal standards.
- Participated in monthly injury management meetings with department leadership to review case statuses and strategize next steps for injured officers.
- Supported a small, high-volume team by balancing a wide range of daily responsibilities, emphasizing cross-functional teamwork and adaptability under pressure.
HR Claims Coordinator
City of Houston
08.2017 - 08.2022
- Guided injured employees through the full Workers' Compensation process, including medical treatment coordination, transitional duty planning, and redeployment procedures.
- Managed controlled payroll for employees on injury leave, ensuring accuracy and compliance with Workers' Compensation policies.
- Scheduled and confirmed medical appointments, tracked treatment progress, and identified appropriate recovery options to support safe return-to-work transitions.
- Organized and led quarterly office safety meetings, providing updates on Workers' Compensation regulations and addressing workplace injury prevention strategies.
- Created employee-facing informational videos and facilitated internal team training on Texas Department of Workers' Compensation guidelines and procedural updates.
Center Manager
Spring Branch Community Health Center
01.2016 - 11.2016
- Oversaw daily operations for three remote clinics providing pediatric, adolescent, adult, OBGYN, and dental care, ensuring efficient and high-quality service delivery.
- Managed staffing logistics for clinical and administrative teams, including medical assistants, administrative assistants, nurse practitioners, and physicians.
- Coordinated scheduling and resource allocation to maintain optimal clinic coverage and minimize patient wait times across all service areas.
- Supported communication between providers and Spanish-speaking patients, serving as a liaison to ensure culturally competent and accurate care delivery.
- Maintained operational compliance with healthcare regulations and internal policies, while fostering a collaborative and patient-focused clinic environment.
Nutrition Coordinator
Legacy Community Health
04.2014 - 12.2015
- Supported Registered Dietitian in delivering patient-centered nutritional care, including follow-up coordination and education.
- Managed inventory and supply ordering for the nutrition department, ensuring cost control and budget adherence.
- Scheduled patient appointments and maintained account records, contributing to efficient clinic workflow and data accuracy.
- Guided patients through eligibility requirements for recommended nutrition services, improving access to care and program enrollment.
- Translated dietary instructions for Spanish-speaking patients, ensuring clear understanding and compliance with personalized nutrition plans.
Education
M.S. - Healthcare Administration
University of Phoenix
02.2017
B.S. - Hotel and Restaurant Management
University of Houston
05.2011
Skills
- Effective communication
- Detail-oriented approach
- Analytical problem-solving
- Effective leadership
- Empathetic communication
- Administration of workers' compensation claims
- Proficient in Microsoft Excel, Word, and PowerPoint
- Proficient in EMR systems
- Benefits coordination
- Proficient in English-Spanish translation
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Certification
- Mental Health First Aid, 05/01/22, Present, Knowing when to step in to try to establish the right method of care provision and asking questions to identify whether a person is in need of mental health assistance.
- CPR/AED, 09/01/22, 09/30/24, CPR and AED trained and certified.
Languages
Spanish, Fluent
Timeline
Sr. Claims Coordinator
City of Houston
10.2023 - Current
HR Claims Coordinator
City of Houston
08.2017 - 08.2022
Center Manager
Spring Branch Community Health Center
01.2016 - 11.2016
Nutrition Coordinator
Legacy Community Health
04.2014 - 12.2015
B.S. - Hotel and Restaurant Management
University of Houston
M.S. - Healthcare Administration
University of Phoenix