Christopher Couamin
Customer Relations Representative
West Hartford,CT
Summary
Industrious and enthusiastic person who is goal driven and proven to consistently meet productivity goals along with business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Strategic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Patient Support Lead
Hartford Hospital
Hartford, CT
10.2021 - Current
- Disinfect or sterilize equipment or supplies, such as wheelchairs, hospital beds, or portable medical equipment, using germicides or sterilizing equipment while also documenting needed repairs or maintenance
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers
- Transport patients to treatment units, testing units, operating rooms, or other areas using wheelchairs, stretchers, or moveable beds
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, contracts, and government regulations
- Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources
- Ability to deliver great customer experiences in any environment while maintaining a high degree of professionalism
- Utilized strong interpersonal and communications skills to serve customers
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
LOGISTICS MANAGER
Skinny Pasta LLC USA
Suffield, CT
11.2018 - 03.2020
- Negotiated logistics costs and kept costs under established
budget - Established and maintained professional relationships with
carriers, warehouses, customers, and sales force
- Kept track of quality, quantity, stock levels, delivery times,
transport costs and efficiency
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Formulated and readjusted strategies for expected and
unanticipated logistics issues.
Retail Sales Specialist
Apple
South Windsor, CT
11.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service while maintaining a high
degree of professionalism - Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers complete purchases, locate items and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
HEAD ATHLETIC EQUIPMENT MANAGER/ ASST. FACILITIES
University Of Hartford
West Hartford, CT
08.2016 - 06.2018
- Received, marked, fitted and distributed uniforms and equipment for coaches and student-athletes.
- Assisted with day-to-day operations and activities for assigned sport.
- Ordered equipment and supplies by placing orders and communicating with vendors.
- Performed administrative functions such as distributing mail,
ordering and stocking supplies, answering phones, and
maintaining communication with staff and outside vendors in an
organized and efficient manner - Managed equipment, tools and tracked inventory efficiently to
ensure supply met demand.
Education
Bachelor of Science - Health Sciences
University of Hartford
08.2012 - 05.2016
Skills
Relate to the emotions of othersundefined
Timeline
Patient Support Lead
Hartford Hospital
10.2021 - Current
LOGISTICS MANAGER
Skinny Pasta LLC USA
11.2018 - 03.2020
Retail Sales Specialist
Apple
11.2018 - 07.2021
HEAD ATHLETIC EQUIPMENT MANAGER/ ASST. FACILITIES
University Of Hartford
08.2016 - 06.2018
Bachelor of Science - Health Sciences
University of Hartford
08.2012 - 05.2016
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