Christopher Countryman
Lucerne Valley,USA-CA
Summary
Dedicated Key Holder with strong customer service and employee training skills. Proven ability to resolve issues effectively and enhance team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Key Holder
Dollar General
Lucerne Valley, California
04.2017 - 04.2025
- Opened and closed store while overseeing cash management and implementing security protocols.
- Assisted customers with inquiries and resolved issues, contributing to improved customer satisfaction.
- Trained new employees on store policies and operational procedures effectively.
- Monitored sales floor for cleanliness and organized merchandise displays efficiently.
- Processed transactions accurately during peak periods, ensuring efficient service delivery.
- Provided customer service including cashiering, merchandising and restocking shelves.
Team Leader
Target
Apple Valley, California
10.1999 - 04.2008
- Led team to ensure efficient store operations and customer satisfaction.
- Resolved customer complaints effectively, ensuring high levels of customer satisfaction.
- Coordinated schedules to enhance workforce efficiency during peak hours.
- Trained new employees on company policies and procedures, improving onboarding experience.
- Managed inventory levels and coordinated restocking processes daily.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
Associate of Arts -
Victor Valley College
Victorville, CA06-1996
Associate of Arts -
Chaffy College
Rancho Cucamonga, CA06-1993
High School Diploma -
Montclair High School
Montclair, CA05-1990
Skills
- Inventory management
- Cash handling
- Employee training
- Supervision and leadership
- Problem solving
- Team collaboration
- Flexible and adaptable
- Customer service
- Friendly, positive attitude
Timeline
Key Holder
Dollar General
04.2017 - 04.2025
Team Leader
Target
10.1999 - 04.2008
Associate of Arts -
Victor Valley College
Associate of Arts -
Chaffy College
High School Diploma -
Montclair High School