Christopher Cox
Morrisville,NC
Summary
I'm a passionate and hands-on leader with 15+ years of experience across food and service operations, team management, and direct store delivery. I thrive in roles where I can improve systems, build strong teams, and drive top-line sales growth. At Dunkin', I helped increase weekly sales from $11K to over $35K a week. At Hunt Brothers, I took struggling routes from $15K to $60K a week.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Route Sales Representative (RSR)
PepsiCo
Raleigh, NC
06.2024 - Current
- Develop retail partnerships to help sales growth.
- Managed all credit transactions to ensure accurate financial records.
- Established merchandising displays and end caps to enhance product visibility And increase business development For maximum revenue growth
- Managed inventory levels and stocked shelves effectively.
- Facilitated brainstorming sessions to identify strategies for increasing product sales.
General Manager
Dunkin' Donuts
Wilmington, NC
06.2022 - 06.2024
- Increased revenue from 11k a week to 35k a week
- Reorganized the structure to make it work for the business.
- Implemented customer engagement strategy including "Donut of the Day" campaign.
- Interviewed, Hired and Led a team of 20-30 employees ranging in age from 16-52
- Improved business development by applying all policies and procedures
- Implemented inventory control measures to reduce waste and improve supply flow.
- Managed staff schedules to optimize labor efficiency and coverage.
- Oversaw daily operations and ensured compliance with company policies.
- Obtained Servesafe certification and proctor certification
FOH Manager
Applebee's
Wilmington, NC
08.2021 - 06.2022
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Account Manager
Hunt Brothers
Raleigh, NC
01.2019 - 08.2021
- Grew route sales from $15k/week to $60k/week. By optimizing store displays and Customer relations.
- Collaborated with marketing team to develop promotional materials for client.
- Developed Business strategies to increase revenue from existing accounts.
- Conducted market research to identify potential new customers.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Provided training and guidance to new Account Managers
- Utilized problem-solving skills when dealing with difficult customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Solicited feedback from customers on their experience with products or services.
- Generated excitement for new products to help upsell current and future products.
- Acted as main point of contact in matters relating to client concerns and needs through territory management.
Manager
Compass Group USA
Raleigh, NC
10.2011 - 12.2018
- Led a team of 5-10 employees
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen, completing weekly and monthly inventories.
- Handled Guest Complaints to maximize guest experience.
- Interviewed, Hired and trained all potential candidates for various positions.
Meat Cutter / Cashier
Bur Gra Meat & Grocery
Burlington, NC
08.2007 - 09.2011
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted with cutting, wrapping and pricing fresh meat items.
- Assisted customers with any questions or concerns about product Information.
Education
Business Administration -
Bethel University
Tennessee01.2015
High School Diploma -
Hugh M Cummings
Burlington, NC06.2009
Skills
- P&L Management
- Supply Chain Management
- Business Development
- Operations Oversight
- Staff Supervision
- Advertising and marketing
- Sales
- Schedule Management
- Customer Retention
- Staff Development
- Workflow Planning
- Training and coaching
- Quality Management
- Computer skills
- Communication Skills
Certification
ServSafe
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Route Sales Representative (RSR)
PepsiCo
06.2024 - Current
General Manager
Dunkin' Donuts
06.2022 - 06.2024
FOH Manager
Applebee's
08.2021 - 06.2022
Account Manager
Hunt Brothers
01.2019 - 08.2021
Manager
Compass Group USA
10.2011 - 12.2018
Meat Cutter / Cashier
Bur Gra Meat & Grocery
08.2007 - 09.2011
Business Administration -
Bethel University
High School Diploma -
Hugh M Cummings
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