Christopher Delee
Brewton,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Monitor
Keeton Corrections
04.2024 - Current
- Monitor the clients in a half-way house and make sure residents follow the rules of the program
- Check residents into and out of the facility whenever residents to left for work, doctor appointments, etc.
Service Desk Analyst
Provalus
01.2021 - 01.2023
- Contracted to different companies to provide IT services
- Companies I work for were Brinks, Big Nerd Ranch, and SiteOne Landscaping, and Safeguard
- Brinks-providing helpdesk service for Brinks employees handling at least 40 a day in the form of password reset, troubleshooting software and hardware issues, and account setup.
- Big Nerd Ranch- Monitor chick-fil-la orders made through Door dash and UberEATS and report and troubleshoot any issues that came up as well as completed tickets submitted by chick-fil-la store whenever they came across issues with mobile orders
- SiteOne Landscaping- Handling 30 and more tickets which included: setting up accounts, terminating accounts, password reset, printer installation, give clear and easy to follow instruction to employees to resolve issues over the phone like setting up their work phone for example. As well as remote into caller’s computer and troubleshoot software and hardware issue clients where experiencing.
- Safeguard-Process cancel claims that came in, data entry position.
Monitor
Non-Secure Programs Inc.
03.2017 - 01.2021
- Monitor the residents in a half-way house and make sure residents follow the rules of the program
- Provide access to paperwork for clients so residents can complete their classes
- Check residents into and out of facility whenever residents to left for work, doctor appointments, etc.
Consultant
Entelligence of Florida
04.2016 - 05.2016
- Contract to Centurion of Florida
- Sent to correctional institutions to back up data on their medical computers and reimage them so the correctional facility can be switch over to the new network
- Work in teams of four or more and each correctional facility was completed in one week
- This contract was for only six weeks.
Education
High School Diploma -
05.2003
Skills
- Analysis skills
- Call center experience
- Computer networking
- Customer support experience
- Data entry
- Microsoft Office suites
- Phone etiquette
Search engines - Service Now
- Time management
- VPN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionStock Options / Equity / Profit Sharing4-day work weekLanguages
English
Native or Bilingual
Software
ServiceNow
Microsoft Office Suites
Timeline
Monitor - Keeton Corrections
04.2024 - Current
Service Desk Analyst - Provalus
01.2021 - 01.2023
Monitor - Non-Secure Programs Inc.
03.2017 - 01.2021
Consultant - Entelligence of Florida
04.2016 - 05.2016
W.S. Neal High School - High School Diploma,
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