Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher DeMaio

Clark

Summary

Technical Support Specialist with strong expertise in payroll administration, tax support, and software implementation. Demonstrated success in resolving complex issues efficiently, leading to increased client satisfaction. Proficient in delivering comprehensive training and mentoring to new hires in tax, payroll, and technical support areas.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

ADP
Florham Park
12.2023 - Current
  • Provided product support and information to internal representatives via an inbound phone queue to assist in the implementation and service of clients' payroll accounts.
  • Analyzed and rectified issues related to payroll, taxes, banking, billing, and other technical issues quickly and efficiently.
  • Led virtual and in-person trainings to provide knowledge and guidance to new hires on subjects such as payroll, tax, banking, billing, and product support.
  • Monitored behavioral trends of internal representatives contacting an inbound phone queue and leveraged data to identify and resolve concerns for enhanced queue efficiency.
  • Walked representatives through researching and resolving payroll and tax issues and provided training to impart the necessary skills to identify and resolve the issues independently in the future.

Implementation Specialist II

ADP
Florham Park
07.2021 - 12.2023
  • Coordinated with internal sales representatives to assist with the implementation of the ADP RUN payroll software for new clients and provided product training and education.
  • Managed and inbound phone queue and provided dedicated support and onboarding to new clients utilizing the RUN payroll software.
  • Conducted training sessions for clients in payroll processing and navigation of RUN payroll software.
  • Researched and resolved clients' requests related to payroll, taxes, banking, billing, and other technical support issues via an inbound phone queue and service request cases during the implementation phase.
  • Provided training and support to new hire implementation specialists as a mentor.
  • Identified opportunities for sales leads and coordinated between sales and implementation teams to address clients' concerns and drive internal growth.

Education

Bachelor of Science - Business Leadership And Management

Rutgers University
Newark
05-2020

Skills

  • Payroll administration
  • Tax support
  • Technical troubleshooting
  • Software implementation
  • Data analysis
  • Customer support
  • Product training
  • Mentorship skills

Timeline

Technical Support Specialist

ADP
12.2023 - Current

Implementation Specialist II

ADP
07.2021 - 12.2023

Bachelor of Science - Business Leadership And Management

Rutgers University

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