Christopher Dennis
Hockessin,DE
Summary
Quality-focused technical writer with 15+ years of experience in financial technology, software development and industrial science. Extensive experience with technical writing, project management, instructional design and business analysis. An experienced communicator, I am adept at presenting complex software products and procedures so that they are readily understood by end users.
Overview
23
23
years of professional experience
Work History
Senior Technical Writer/Business Analyst
Automated Financial Systems
Exton, Pennsylvania
2005.08 - Current
- Write, illustrate, and publish 18 user guides (using Adobe Framemaker and Acrobat) each quarter to support the company’s two flagship commercial loan management software products. Supported clients include 30 of the largest U.S. banks.
- Review and analyze functional specification documents to create pre-release documentation and use cases.
- Collaborated with sales team, project management division, and subject matter experts to create user-friendly, customized documentation for 14 clients, enhancing client support and engagement.
- Work within pre-production development and test environments to research and document new functionality (e.g., test functional specifications for accuracy, capture screenshots, or verify workflows by building and running test cases).
- Developed and oversaw company-wide process for implementing updates and edits to client documentation, using Atlassian JIRA to create a workflow for submission, implementation, and review, resulting in a 20% reduction in user guide production times.
- As a business analyst, interact with customer support and clients to investigate and resolve software and business application concerns.
- Act in a project management role to lead a committee to select and institute a content management system for single-source publishing/content reuse across the company’s client documentation, marketing, training, and sales departments.
Senior Technical Writer
First Data
Wilmington, DE
2005.10 - 2008.08
- Produced time-critical client documentation and product code for major U.S. debit/interbank ATM network.
- Collaborated with software engineers to document advancements in ATM hardware technologies.
- Communicated project expectations, delivery timelines, and documentation status to management and stakeholders.
- Reviewed and edited user documents during peer review process for accuracy and clarity.
Senior Technical Editor/Technical Writer
Siemens Medical Solutions
Malvern, Pennsylvania
2003.08 - 2005.10
- Edited, wrote and circulated technical documentation and product information for Siemens’ Clinical Products division. Directed the publication schedule for 22 writers worldwide.
- Created, documented and enforced writing standards (e.g., Siemens Medical Corporate Style Guide, SMS Online Help Writer’s Guide, etc.) for writers company-wide.
- Maintained corporate websites to provide product information to external and internal customers in 14 countries.
- Assisted in the research and implementation of new documentation tools and processes for Siemens Medical International (e.g., a single source content system, new online help update system, Agile work practices for writers).
- Trained domestic and international writers regarding documentation processes and software.
- Helped to coordinate the translation of online help for worldwide use.
Education
Bachelor of Arts - English - Business & Technical Writing Conc.
University of Delaware
Newark, DE1995-01
Skills
- Business analysis
- Cross-functional collaboration
- Adobe Framemaker (Advanced)
- Adobe Acrobat
- SnagIT (Advanced)
- Atlassian JIRA
- Atlassian Confluence
- Microsoft Suite (Advanced)
- Claude
- Project management in SDLC-compliant environment
- Mad Cap Flare (Basic, Currently Training)
Timeline
Senior Technical Writer
First Data
2005.10 - 2008.08
Senior Technical Writer/Business Analyst
Automated Financial Systems
2005.08 - Current
Senior Technical Editor/Technical Writer
Siemens Medical Solutions
2003.08 - 2005.10
Bachelor of Arts - English - Business & Technical Writing Conc.
University of Delaware