DANIELLE BESS

• Managed edits and publishing of multiple procedure system migrations, including QC Review

• Created formal procedures and employee training 1st and 2nd tier internal and external support

• Presented efficiency gains for internal department, inter-department, and vendor processes

• Support clients and firm advisors with research, escalation, and resource education

• Created and maintained SharePoint sites tracking databases to record policy changes, document requests, business needs, and generate reports

• Created Technical Writer and Business Analyst roles aligning with business needs

• Oversaw implementation and training of new processes related to four primary system upgrades

• Streamlined department and company-wide communications for policy and procedure changes

• Planned and implemented daily activities to enhance overall development and growth of every student.
• Communicated with parents about student growth and progress, recommending at-home support for students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Conferred with parents about student progress to boost family involvement and enhance student support.

• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
• Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
• Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
• Coordinated field trips for classes and wrote detailed itineraries for student safety.
• Introduced new software into classrooms, enhancing student comprehension and improving test scores.

• Proved successful working within tight deadlines and a fast-paced environment.
• Followed company policies and editorial guidelines to craft thorough, well-written content.
• Analyzed developments in field to update instruction literature.
• Communicated with customer representatives for feedback and distribution.
• Edited and proofread technical documents for accuracy and consistency.
• Observed in-progress operations to identify important steps for technical instructions.
• Organized material to research and complete writing tasks.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Authored documentation on technology implementation strategies and best practices to optimize spending and IT staff deployment.
• Assisted development staff with drafting project plans, advising personnel on milestone planning.
• Collected, defined and analyzed business requirements.
• Created and maintained standard operating procedures governing system functions and features.

• Managed edits and publishing of multiple procedure system migrations, including QC Review
• Created formal procedures and employee training 1st and 2nd tier internal and external support
• Presented efficiency gains for internal department, inter-department, and vendor processes
• Support clients and firm advisors with research, escalation, and resource education
• Created and maintained SharePoint sites tracking databases to record policy changes, document requests, business needs, and generate reports
• Created Technical Writer and Business Analyst roles aligning with business needs
• Oversaw implementation and training of new processes related to four primary system upgrades
• Streamlined department and company-wide communications for policy and procedure changes
• Awarded/Recognized For
• 100% Service Level Agreements Met
• 98% Quality Control in Published Content
• Top Producer for Quality Control and Individual Contributor Goals

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Cultivated a classroom environment of learning focused on engagement and student growth
• Advocated for students who needed IEPs and SST support
• Collaborated with grade level and special teachers to create cohesive lesson plans
• Instilled a growth mindset in a classroom focused on academic and social growth
• Provided secondary support for school-age documentation, audits, and substitute teachers
• Initiated 7 new programs to support early childhood social, emotional, and physical health needs
• Provided American Sign Language (ASL) interpreting services, including modified lesson plans
• Recognized for:
• Reading and math academic growth in classroom and standardized assessments
• Teaching and student inclusion accomplishments
• Use of positivity to redirect students exhibiting behavior problems
• Quality and creativity of classroom teaching and instructional materials

• Organized training process for multi-departments and facilitated training to internal partners
• Prepared and delivered group and individual training for new and existing employees
• Created online department resources to be consistent between various sites
• Created new role formalize the training program for various positions, including managers
• Prepared and delivered product and service-related training sessions for multiple departments
• Awarded
• Chairman's Club for relationship building, exceeding goals, and quality enhancements
• Twice awarded Client Service Support Top Contributor for exceeding goals and training impact