Christopher Dewey
Plattsburgh,NY
Summary
Dynamic leader with a proven track record at Northern Rivers, adept in driving program success and fostering team collaboration. Excelled in adaptability and critical thinking, significantly enhancing service delivery and operational efficiency. Demonstrated excellence in communication and leadership, ensuring programs met ambitious goals.
Overview
14
14
years of professional experience
Work History
Community Skills Provider
Washington County Mental Health Services
Barre, VT
10.2024 - Current
- Work with youth locally providing services that enhance their ability to function as part of the community.
Program Manager
Northern Rivers
Saranac Lake/Queensbury, United States
08.2022 - Current
- Manage the Children and Family Treatment and Support Services (CFTSS), and Home and Community Based Services (HCBS) programs.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Assigned work and monitored performance of project personnel.
- Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Delegated work to staff, setting priorities and goals.
CSP Supervisor
Northern Rivers
Saranac Lake, United States
08.2016 - 11.2022
- Supervised both Saranac Lake and Queensbury Home and Community Based Services (HCBS) and Children and Family Treatment and Support Services programs in 6 different counties.
- Demonstrated the technical, managerial, and organizational knowledge to successfully execute duties; showed knowledge and understanding of the profession
- Accepted and carried out current and new responsibilities through resourcefulness and self-reliance
- Took proactive ownership of the success of the program/department and understood that employee success means success for all
- When goals and objectives were not met, took swift action to redirect efforts, make procedural changes, and holds employees accountable when they are not meeting expectations
- Arranged work so that it can be executed in a timely manner within specifications and budget; prioritized and effectively utilized resources
- Actively and effectively managed employees to ensure the goals and objectives of the program/department are met
- Developed mutual trust and respect in a culturally diverse environment; planned and supported the achievement of professional development goals for direct reports; provided regular and timely feedback to all direct reports
- Used a variety of techniques to analyze situations most efficiently; assesses risk or return on investment and makes appropriate decisions
- Understood factors and developed sound, timely, and practical solutions to daily challenges; demonstrated ability to critically evaluate impact of decision making on others
- Built strong working relationships with colleagues throughout the organization and sought opportunities to partner with others to achieve goals and objectives
- Showed the ability to interact effectively with clients, co-workers, and other providers and vendors in a way that is mindful and respectful of cross cultural differences, and adapted to meet the needs of those with culturally unique needs
- Ensured physical safety, social, emotional and ethical safety are being attended to on a consistent basis
- Stay up-to-date with all requirements for position and for continued employment such as physical/ppd, compliance requirements and training, TCI training, ability to drive, maintaining and documenting regular supervision and submitted annual performance evaluations on time for each staff
WSP Supervisor
Northern Rivers
Saranac Lake, United States
10.2015 - 08.2016
- Blended role of FT WSP Supervisor and Waiver Service Provider
- Providing services based on the child's needs as identified in the Treatment Plan;
- Coordinating with the child and caregiver on the scheduling and provision of services;
- Working with family members to identify goals and objectives of treatment;
- Facilitate service provision and attend relevant meetings as required
- See current job title description for more
FT WSP
Northern Rivers
Saranac Lake, United States
09.2014 - 10.2015
- Providing services based on the child's needs as identified in the Treatment Plan;
- Coordinating with the child and caregiver on the scheduling and provision of services;
- Working with family members to identify goals and objectives of treatment;
- Facilitate service provision and attend relevant meetings as required
Direct Support Professional
Citizen Advocates, Inc.
Plattsburgh, United States
03.2011 - 09.2014
- Provided Community Habilitation, Day Habilitation, and Respite supports to all aged individuals living at home and within the community
- Encouraged independence with activities and offered choices they find meaningful and valuable
- Provided daily therapeutic and skill building activities
- Recording daily documentation of services
- Working as a team member to provide the highest quality of care and supports
Education
BA -
SUNY Plattsburgh
Plattsburgh05.2010
Skills
- Adaptability
- Ability to Work in a Team
- Excellent Communication Skills
- Problem Solving Skills
- Leadership Skills
- Critical thinking development
Hobbies and Interests
- Working out
- Playing basketball
- Walking the dogs
References
- Katie Becktoft, Northern Rivers, Katie.Becktoft@northernrivers.org, 518-461-1647
- Louis Ditoro, Northern Rivers, Louis.Ditoro@northernrivers.org, 518-312-1921
Personal Information
Title: Program Manager
Timeline
Community Skills Provider
Washington County Mental Health Services
10.2024 - Current
Program Manager
Northern Rivers
08.2022 - Current
CSP Supervisor
Northern Rivers
08.2016 - 11.2022
WSP Supervisor
Northern Rivers
10.2015 - 08.2016
FT WSP
Northern Rivers
09.2014 - 10.2015
Direct Support Professional
Citizen Advocates, Inc.
03.2011 - 09.2014
BA -
SUNY Plattsburgh
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