Summary
Overview
Work History
Education
Skills
Life log loyalty to stray pets and training of all animals as they come along.
Timeline
Generic

Christopher Diaz

Summary

Proven track record in enhancing delivery efficiency and customer satisfaction at Amazon through expert navigation and positive engagement. Excelled in maintenance coordination, showcasing dependability and attention to detail. Achieved significant improvements in operational processes and team performance, leveraging skills in GPS navigation and effective communication.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
10.2023 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.

Maintenance Coordinator

Children's Center Of Berwyn-Cicero
11.2021 - Current
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Administered maintenance requests and saw orders through to completion.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Created and maintained daily and weekly reports for upper management.
  • Responsible for changing classrooms to different sizes for students of all ages.
  • Performed maintenance on HVAC, refrigerators, stoves, dishwashers and washing machines and dryers.
  • Made classrooms safe for all children making gates where needed and making sure all items in the classrooms were safe for the children.
  • Responsible for all electrical lights through out the building for all five schools in the district.
  • Provided maintenance service on a call basis for five different schools in the district.

Pet Trainer

Petsmart
10.2021 - Current
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Educated owners about benefits of specialized therapy training.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Observed animals during different activities to identify possible illnesses or injuries requiring care.
  • Instructed and supervised volunteers and staff on proper animal handling procedures.
  • Used skills to assist with rescuing and rehabilitating different animals.
  • Advised owners about planned animal purchases or adoptions and potential behavioral needs.
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
  • Created innovative ways to teach animals new behaviors and tricks.

Shift Leader/Manager

Pet Supplies Plus
03.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Overnight Kennel

Paradise 4paws
12.2016 - 07.2018
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Performed maintenance on the facility making sure all lights were working and replaced bulbs. Along with making sure the air and heat was always in working condition.

Education

No Degree - Criminal Justice

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
09.2013

High School Diploma -

Carl Schurz High School
Chicago, IL
06.2011

Skills

  • Mileage Tracking
  • Vehicle Maintenance
  • DOT Compliance
  • GPS Navigation
  • Delivery recordkeeping
  • Attention to Detail
  • Dependable and reliable

Life log loyalty to stray pets and training of all animals as they come along.

My life is for helping animals of all kinds. I love working with them and finding them their forever homes. This is a life long obligation to saving as many lives I can.

Timeline

Delivery Driver

Amazon
10.2023 - Current

Maintenance Coordinator

Children's Center Of Berwyn-Cicero
11.2021 - Current

Pet Trainer

Petsmart
10.2021 - Current

Shift Leader/Manager

Pet Supplies Plus
03.2021 - Current

Overnight Kennel

Paradise 4paws
12.2016 - 07.2018

No Degree - Criminal Justice

City Colleges of Chicago - Wilbur Wright College

High School Diploma -

Carl Schurz High School

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