Christopher D. Luciano
Dallas,TX
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
26
26
years of professional experience
Work History
Audio-Visual Service Technician
Infinity-Sound
05.2024 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
Service Technician
Texadia Systems
01.2021 - 05.2024
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Completed preventive maintenance on equipment to enhance production and maintain quality.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring equipment to peak performance.
Lead AV Tech
Texas Fire & Sound
02.2020 - 01.2021
- Installed audio Comm systems
- Interactive touch boards and
- Projectors and all Gym and stage For LISD
Lead Tech III
Pinnacle Communications
09.2018 - 07.2019
Level III Tech
COMPVIEW
05.2017 - 08.2018
- Installation, config various video and audio solutions
- Conf
- Rooms audio/video For Snap Chat and HULU
Commercial Audio/Video Lead Tech
Whitlock
11.2010 - 06.2016
- Company Overview: Dallas Tx
- Certified Lead Tech on AV integration
- Knowledge of Crestron, Extron, Polycom, Jupiter products
- Install experience with everything from VTC systems video walls
- Structural rigging, Theater, speaker Arays, ceiling and table mics
- Achievement of UL rating on control room consoles for Nuclear waste treatment facility called Hanford VIT Plant
- Dallas Tx
- Past projects include Lockheed Martin War Room/Simulator, Southwest Airlines NOC, Verizon NECC, Texas Tech Business school, Texas Instruments, Michael Dell Board room, BNSF, Goldman Sachs, Shell, Vandenberg AF, Fort Jackson NC
Low Voltage Tech
Conti Tech
10.2007 - 02.2010
- Company Overview: Las Vegas, NV
- Build, Install, and terminate field cabling in IDF rooms
- Pull and test all data and coax cabling
- Terminate 300 and 600 pair blocks
- Install computer racks and patch panels
- Security camera’s
- Install communication’s for Fire and Police in high-rise building’s
- Las Vegas, NV
- Past projects include City Center, Las Vegas Vdara Condo/Hotel Casino, Planet Hollywood, Las Vegas Condo/Hotel Casino
LAN Administrator
Kaiser Permanente
07.2001 - 05.2005
- Company Overview: Pasadena, Ca
- Maintained connectivity for 300 users in medical billing dept
- Setup new computer terminals and network printers
- Troubleshoot hardware and software problems
- Ordered replacement parts for computers
- Pasadena, Ca
Senior Field Tech & Administrator
Siemens Technologies
04.1999 - 07.2001
- Company Overview: Pasadena, Ca
- Maintained connectivity for users
- Setup new computer terminals Servers and network printers
- Troubleshoot hardware and software problems
- Ordered replacement parts and repair for computers
- Laptops, Servers, desktops
- Pasadena, Ca
Education
Kaiser Permanente
Pasadena, Ca05.2005
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Siemens Technologies
Pasadena, Ca07.2001
C.E.I - networking and computer
C.E.I computer school
Riverside, Ca02.1999
Skills
- Diagnostic testing
- Documentation and reporting
- Customer relationship management
- Problem and issue resolution
- System upgrades
- Service call response
- Quality assurance
- Preventive Maintenance
- Troubleshooting and analysis
Timeline
Audio-Visual Service Technician
Infinity-Sound
05.2024 - Current
Service Technician
Texadia Systems
01.2021 - 05.2024
Lead AV Tech
Texas Fire & Sound
02.2020 - 01.2021
Lead Tech III
Pinnacle Communications
09.2018 - 07.2019
Level III Tech
COMPVIEW
05.2017 - 08.2018
Commercial Audio/Video Lead Tech
Whitlock
11.2010 - 06.2016
Low Voltage Tech
Conti Tech
10.2007 - 02.2010
LAN Administrator
Kaiser Permanente
07.2001 - 05.2005
Senior Field Tech & Administrator
Siemens Technologies
04.1999 - 07.2001
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Siemens Technologies
C.E.I - networking and computer
C.E.I computer school
Kaiser Permanente
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