Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Draughn

Dallas,TX

Summary

Diligent Systems Adminstrator with strong background in systems analysis and proven ability to streamline processes and improve system efficiency. Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance. Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives.

Overview

10
10
years of professional experience

Work History

Systems Analyst

AT&T Performing Arts Center
Dallas, Texas
05.2022 - Current
  • Directed comprehensive hardware and software support initiatives across Windows, macOS, and Linux platforms.
  • Oversaw network deployment and configuration of Aruba, Ubiquiti, and Alcatel-Lucent systems to enhance operational performance.
  • Executed comprehensive management of Fortinet firewalls and ArmorPoint/SentinelOne to safeguard organizational assets against cyber threats.
  • Supervised Windows VM deployment utilizing Hyper-V and failover clustering to improve system reliability.
  • Led Office 365 administration with Azure AD and on-prem Active Directory management.
  • Facilitated training sessions for staff on new systems, improving user proficiency and adoption rates.

Computer Technician

University Of North Texas
Denton, TX
08.2017 - 05.2022
  • Diagnosed and repaired hardware and software issues across campus systems.
  • Provided technical support to faculty, staff, and students in person and remotely.
  • Installed, configured, and maintained computer systems and peripherals efficiently.
  • Developed training materials for end-users on software applications and best practices.

Computer Technician

DeSoto Independent School District
DeSoto, TX
06.2016 - 07.2017
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Enhanced system performance by conducting regular software and hardware updates.

Education

Bachelor of Arts - Information Technology

University of North Texas
Denton, TX
05-2022

Skills

  • Application support
  • End user support
  • Diagnostic tools
  • Technical documentation
  • System upgrades
  • Network administration
  • IT infrastructure
  • Equipment configuration

Timeline

Systems Analyst

AT&T Performing Arts Center
05.2022 - Current

Computer Technician

University Of North Texas
08.2017 - 05.2022

Computer Technician

DeSoto Independent School District
06.2016 - 07.2017

Bachelor of Arts - Information Technology

University of North Texas