Christopher D. Tom
Anchorage,AK
Summary
I am committed to friendly and professional customer service. My skills and high quality of work have earned me respect from colleagues and will be a valuable asset to your company. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
22
22
years of professional experience
Work History
SR1
Calista Corporation
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Master Stylist
Yu Beauty lounge
08.2020 - 06.2023
- Providing friendly customer service, making smiles with new looks from colors to styles
- Maintaining and giving the best of the current looks with clients making an impact of great styles from around the world
- Providing and education on looks and colors
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Educated customers on products to maximize benefits.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
Passenger Service Agent
Alaska Railroad, Corp
03.2019 - 01.2023
- Providing over the phone reservations to guest coming to Alaska making trips with hotels to excursions, activities, train and motor coach land and air tours
- Year round travel in Alaska making packages for Alaska vacations
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
On Board Supervisor
Alaska Railroad
05.2019 - 09.2020
- On board supervisors, provide customer services on train thew out the ride destinations between Anchorage to Seward all the way up to Denali and Fairbanks
- Safety on the train, guiding commentary threw out the state of Alaska making sure all riders are comfortable, helping out High school students with on the job training
- Seasonal job in the summer months in Alaska
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Hair Stylist
Escape Salon and Spa
04.2013 - 06.2020
- Provide friendly customer service
- People skills, booking and rescheduling, answering Questions about Products
- Making people smile with the ongoing trend in styles
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Departure Control Agent
Era Alaska
01.2010 - 06.2011
- Provided customer service for passengers
- Prepared aircraft and passenger manifest
- Assisted with aircraft weight and balance forms
- Coordinated aircraft parking locations
- Informed clients of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Customer Service Agent
Pen Airways
05.2009 - 12.2009
- Answered phones and assisted callers with reservation, baggage, and general questions
- Provided customer service in reservations, ticketing, and baggage claim
- Prepared aircraft and passenger manifest
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Customer Service Agent and Trainer
Hageland Airways
12.2008 - 05.2009
- Answered phones and assisted callers with reservation, baggage, and general questions
- Provided customer service in reservations, ticketing, and baggage claim
- Prepared aircraft and passenger manifest
- Trained new hires on the computer system
Lead Customer Service Agent
Era Aviation
03.2006 - 11.2008
- Answered phones and assisted callers with reservation, baggage, and general questions
- Provided customer service in reservations, ticketing, and baggage claim
- Prepared aircraft and passenger manifest
- Managed the night crew
Administration assents
Alaska Native Medical Center
01.2004 - 02.2005
- Customer service, Answer phones, make appointments, pharmacy, and children pediatric clinic data entry
Customer Service Agent and Van Driver
NANA Spring Hill Suites
06.2003 - 01.2004
- Answered phones and assisted callers with reservations and guest services
- Provided customer service for guests with reservations and special requests
- Transported guests to and from the hotel and airport
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Guest Service Agent
JW Marriott - Desert Ridge
12.2002 - 06.2003
- Answered phones and assisted callers with reservations and guest services
- Provided customer service for guests with reservations and special requests
- Greeted guests upon arrival by providing warm welcome.
- Provided accurate information regarding local attractions, restaurants and activities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Education
Trend setter hair school
01.2013
General - Business
SIPI Community College
01.2006
Diploma -
West Anchorage High School
Anchorage, AK01.2001
Certificate - Travel/ Tourism
King Career Center H.S
Anchorage, AK01.2001
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
Timeline
SR1
Calista Corporation
01.2023 - Current
Master Stylist
Yu Beauty lounge
08.2020 - 06.2023
On Board Supervisor
Alaska Railroad
05.2019 - 09.2020
Passenger Service Agent
Alaska Railroad, Corp
03.2019 - 01.2023
Hair Stylist
Escape Salon and Spa
04.2013 - 06.2020
Departure Control Agent
Era Alaska
01.2010 - 06.2011
Customer Service Agent
Pen Airways
05.2009 - 12.2009
Customer Service Agent and Trainer
Hageland Airways
12.2008 - 05.2009
Lead Customer Service Agent
Era Aviation
03.2006 - 11.2008
Administration assents
Alaska Native Medical Center
01.2004 - 02.2005
Customer Service Agent and Van Driver
NANA Spring Hill Suites
06.2003 - 01.2004
Guest Service Agent
JW Marriott - Desert Ridge
12.2002 - 06.2003
General - Business
SIPI Community College
Diploma -
West Anchorage High School
Certificate - Travel/ Tourism
King Career Center H.S
Trend setter hair school
References
References available upon request.
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