Christopher Duncan

• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Assisted in successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation in ProCore.
• Current Completed Projects-

-Holly Springs, NC- $30 Million project

5-35 unit Buildings

2-40 unit Buildings with Elevators

Clubhouse/Pool House/Pool

-Little River, SC- $4.5 Million Amenities Package

3600sqft Clubhouse

2,400sqft Leasing Center

10,167sqft Pool Deck

1,800sqft Custom Pool

-Myrtle Beach, SC-$5 Million Amenities Package

8300sqft Custom Clubhouse

(Cyber Cafe, Golf Simulator,Fitness Center, Club Room, Yoga Center)

1400sqft Pool House

7,000sqft Pool Deck

2300sqft Custom Pool

• Increased client satisfaction ratings year over year by building strong relationships and addressing needs promptly.
• Managed roughly 470 accounts, ensuring timely communication and effective problem resolution.

Top Producing Accounts 750k/year

• Developed customized account buying plans for clients to help them achieve their business goals.

Top Accounts-

-Majestic Fabrication

-Absolute Stone

-Onslow Stoneworks

-National Accounts(Home Depot & Lowes)

• Collaborated with sales team weekly to identify potential upsell opportunities and expand client base.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless order execution.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.

-Lead exclusive Client Material selection trips to Manufacturing Facility in Almeria, Spain & Brazil.

• Actively hosted/participated in networking events within industry, expanding professional connections and generating leads.

• Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
• Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Developed strong relationships with clients through excellent customer service and regular follow-ups.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
• Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
• Adjusted sales scripts to better target needs of specific individuals, boosting sales by 11% in one year.