Christopher Duvall
Puyallup,WA
Summary
Forward-thinking leader with several years of relevant work experience. Adept at listening to superiors, peers and subordinates in order to find the best possible out come to whatever issue arises. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and evaluating which processes produced the desired results
Overview
17
17
years of professional experience
Work History
SOC Manager
Phoenix Protective Corporation
Seattle , WA
06.2024 - Current
- Managed the development, implementation and maintenance of security policies, standards, guidelines and procedures.
- Managed a variety of different personality types in order to get the best performance from everyone.
- Set and managed the schedule for twenty-five personnel.
- Reviewed performances of SOC personnel and implemented corrective action when necessary
- Helped to establish a training program to train all new SOC personnel
- Worked alongside of multiple contractors in order to ensure that operations ran as smoothly as possible and deliver best results
Dispatch Supervisor
Phoenix Protective Services
Seattle, WA
06.2023 - Current
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Tracked and reported on dispatcher performance metrics.
- Supervised the training of new hires in dispatching protocols and processes.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
Dispatcher
Phoenix Protective Services
Seattle, WA
04.2024 - Current
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Kept detailed and updated records of calls in electronic databases.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Investigated and resolved customer and vendor issues to retain business.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Project Manager
GardaWorld Security
Tacoma, WA
08.2021 - 09.2021
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Manager
B-Force Protection
Tukwila, WA
11.2018 - 08.2021
- Experienced using the scheduling and time clock program Celayix team express.
- Coordinated with clients to ensure that their needs were met in accordance with the current contracts
- Recruited and hired qualified candidates to fill open positions.
- Trained employees for both patrol and on-site positions in order to maintain coverage of all sites
- Stayed proficient in all duties and sites in order to cover any open spot in emergencies
Site Supervisor
B Force Protection
Tukwila, WA
08.2017 - 11.2018
- Came up with and implemented standard operating procedures for the job site.
- Trained new employees/trainees on the duties and responsibilities of the site.
- Mediated issues between residents to ensure that the best possible outcome for all parties could be reached, and peacefully handled the situation when that didn't work.
- Handled any issues brought up by building management in a manner that benefited both B Force Protection and building management
Security Guard
B Force Protection
Tukwila, WA
10.2016 - 08.2017
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Wrote nightly reports indicating the activities of the night and the actions taken to resolve any issues or conflicts
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Collaborated with local law enforcement agencies to support criminal investigations when neccassary.
Sergeant, US Army
United States Army
JBLM, WA
01.2014 - 10.2015
- Often over saw and was responsible for millions of dollars worth of equipment
- Supervised and reviewed/gave written evaluations to six subordinates.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- In charge of housing needs for incoming personnel and being the liaison between the military command and the civilian partner to ensure all building maintenance and lodging needs were met
Active Duty Soldier
United States Army
Ft. Riley , KS
01.2008 - 01.2014
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Conducted mobile and foot patrols to secure areas and promote safe communities.
- Displayed leadership in accomplishing assignments and learning new skills.
- Developed expertise in small arms use, care and accountability.
- Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
Education
Some College (No Degree) - Business Management
Pierce College
Puyallup, WAGED -
Atholton High School
Columbia, MDSkills
- Staff development
- Project management
- Issue and conflict resolution
- Workforce Management
- Working collaboratively
- Active listening
Timeline
SOC Manager
Phoenix Protective Corporation
06.2024 - Current
Dispatcher
Phoenix Protective Services
04.2024 - Current
Dispatch Supervisor
Phoenix Protective Services
06.2023 - Current
Project Manager
GardaWorld Security
08.2021 - 09.2021
Manager
B-Force Protection
11.2018 - 08.2021
Site Supervisor
B Force Protection
08.2017 - 11.2018
Security Guard
B Force Protection
10.2016 - 08.2017
Sergeant, US Army
United States Army
01.2014 - 10.2015
Active Duty Soldier
United States Army
01.2008 - 01.2014
Some College (No Degree) - Business Management
Pierce College
GED -
Atholton High School
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