Christopher Eagleson
Algonac,MI
Summary
I am a dedicated, loyal, and hardworking employee who is looking for the opportunity to grow and succeed in any capacity. I am not afraid to take on additional tasks or work the extra hours in order to make myself and the company successful. I have always had a passion for the automotive industry and that is why my education and work history reflect that. I am self-motivated and energetic and enjoy building relationships with fellow employees as well as customers.
Overview
16
16
years of professional experience
Work History
New Car Sales Associate
Jim Riehl's Friendly Automotive Group
08.2016 - Current
- Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
- Established strong relationships with customers, resulting in repeat business and referrals for future sales opportunities.
- Enhanced dealership reputation by delivering a personalized buying experience tailored to each customer''s needs.
- Streamlined the sales process through thorough knowledge of available financing options and incentives.
- Collaborated with management and other team members to achieve monthly sales goals consistently.
- Conducted comprehensive vehicle demonstrations, highlighting key features that appealed to prospective buyers.
- Ensured smooth transaction processes by coordinating with finance, service, and parts departments within the dealership.
- Contributed to positive workplace culture by mentoring new hires and sharing expertise with team members as needed.
- Assisted customers in selecting appropriate warranty packages, maximizing long-term value for their purchase decisions.
- Organized test drives for interested buyers, showcasing vehicle performance capabilities while adhering to safety standards.
- Utilized CRM systems effectively to track leads, follow up with prospects, and maintain accurate records of customer interactions.
- Generated additional revenue streams by upselling accessories, add-ons, maintenance plans, or extended warranties during the sale process.
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Completed all basic and expert level training courses, that were available to me, in order to offer customers a higher standard of care.
New Car Sales Assistant
Jim Riehl's Friendly Automotive Group
05.2013 - 08.2016
- Assisted the sales team with the new vehicle delivery process.
- Pulled up new vehicles for test drives and made sure they had gas and were clean.
- Greeted and helped customers connect with sales associates on the showroom floor.
- Delivered new vehicles to customers at home or work.
- Began learning and assisting the sales team with paperwork and vehicle contracts.
- Completed Chrysler training courses for myself and assisted fellow work associates with their own training.
- Handled online leads and answered customer inquiries through our companies CRM software.
Car Porter
Jim Riehl's Friendly Automotive Group
06.2008 - 08.2013
- Improved dealership appearance by maintaining clean and organized car displays.
- Assisted sales team in meeting sales goals by promptly preparing vehicles for test drives and final delivery.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
- Promoted dealership cleanliness by removing trash from vehicles, vacuuming interiors, and tidying up showroom areas regularly.
- Maximized available parking space utilization through strategic arrangement of cars on the lot according to size and model type.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Education
BBA - Automotive Management And Marketing
Northwood University
Midland, MIAssociates of Business Administration -
Macomb Community College
Warren, MIAssociate of Applied Science -
Macomb Community College
Warren, MIAssociates of General Studies -
Macomb Community College
Warren, MISkills
- Email communication
- Time management
- Customer service
- Interpersonal skills
- Problem-solving
- Active listening
- Multitasking
- Adaptability
- CRM software
- Analytical thinking
- Organizational skills
- Document preparation
- Microsoft Office 365
- Teamwork
- Goal development
- Management
Timeline
New Car Sales Associate
Jim Riehl's Friendly Automotive Group
08.2016 - Current
New Car Sales Assistant
Jim Riehl's Friendly Automotive Group
05.2013 - 08.2016
Car Porter
Jim Riehl's Friendly Automotive Group
06.2008 - 08.2013
BBA - Automotive Management And Marketing
Northwood University
Associates of Business Administration -
Macomb Community College
Associate of Applied Science -
Macomb Community College
Associates of General Studies -
Macomb Community College
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