Christopher Earl
Merced,CA
Summary
Proven leader in customer care and construction management, excelling at Lennar Homes with exceptional communication and problem-solving abilities. Achieved high customer satisfaction through innovative solutions and efficient project completion. Expert in customer relationship management and electrical installations, consistently delivering quality results and satisfying expectations. Well trained in most customer service and construction programs/Apps. Versed in Microsoft office programs/Apps. 5 years of Apple iPhone and iPad usage/feild training for Apps and cross platform applications. CAL OSHA certified. CPR certified.
Overview
10
10
years of professional experience
Work History
Sr. Customer Care Representative
Lennar Homes
07.2024 - Current
- Maintained accurate information and communications using company certified systems.
- Coordinated with trade teams to ensure smooth scheduling and operations for corrections.
- Built strong relationships with customers through active listening, empathy, and understanding their needs.
- Developed creative solutions tailored to individual customer needs while adhering to company guidelines.
- Established rapport with clients, ensuring a positive experience in every interaction.
Construction Manager Ttainee
Lennar Homes
11.2019 - Current
- Supervised multiple teams of construction trades to maintain productivity and quality of work.
- Oversaw successful completion of multiple homes simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges and issues faced by the team members or any trades.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
Finish Electrical Installer/Low Voltage Tech
Black Diamond Electric
11.2014 - 11.2019
- Measured, cut and manipulated conduit to lay out wiring circuits.
- Optimized client satisfaction with professional communication and thorough explanation of installation processes.
- Strengthened relationships with clients through reliable scheduling, transparent communication, and consistent follow-ups after project completion.
- Contributed to team efficiency by assisting with project planning and coordination.
- Achieved high levels of customer satisfaction through attention to detail and a commitment to excellence in every installation project.
- Developed expertise in troubleshooting electrical issues, effectively diagnosing problems for rapid resolution.
- Displayed strong problem-solving abilities when encountering unexpected challenges during installations.
- Ensured timely completion of projects by accurately estimating materials and labor requirements.
- Consistently received positive feedback from both clients and supervisors for dedication to delivering top-notch results.
Education
Associative Arts - French Culinary
Le Cordon Bleu
Pasadena, CA06.2005
High School Diploma - General Studies
Arogonaut High School
Jackson, CA06.2002
Skills
- Team motivation
- Exceptional communication
- Call center experience
- Customer satisfaction measurement
- Reporting and documentation
- Billing coordination
- Senior leadership support
- Email correspondence
- Security verification
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer service excellence
- Teamwork skills
- Phone Etiquette
- Stress Tolerance
- Customer Relationship Management
- Punctuality(Early to rise, early to solve)
Timeline
Sr. Customer Care Representative
Lennar Homes
07.2024 - Current
Construction Manager Ttainee
Lennar Homes
11.2019 - Current
Finish Electrical Installer/Low Voltage Tech
Black Diamond Electric
11.2014 - 11.2019
Associative Arts - French Culinary
Le Cordon Bleu
High School Diploma - General Studies
Arogonaut High School
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