Christopher Edwards
Grand Rapids
Summary
A dedicated and results-driven professional with a Bachelor's degree in Business Administration, majoring in Sports Management, from Davenport University, and currently pursuing an MBA to further expand my leadership and business acumen.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leader On Duty
YMCA of Greater Grand Rapids
01.2025 - Current
- Monitored staff performance and provided feedback to ensure quality customer service
- Ensured compliance with safety regulations, company policies, and procedures
- Resolved customer complaints professionally
- Handled customer complaints with professionalism, employing effective resolution strategies to uphold the company's reputation for exceptional service
Member Service Representative
YMCA of Greater Grand Rapids
03.2023 - Current
Lead Basketball Intern
YMCA of Greater Grand Rapids
01.2024 - 04.2024
- Assisted the sports director at the YMCA organize teams, create schedules, run practices and games, coach and supervise the youth basketball program
Lead Baseball Intern for YMCA Summer League
YMCA of Greater Grand Rapids
06.2023 - 08.2023
- Assisted in the running of the free youth baseball league for the YMCA, by setting up fields, organizing and taking inventory on equipment, reffing games, supervising over practices and providing food for teams and coaches
Assistant Football Coach/Manager
Davenport University
07.2022 - 07.2024
- Skilled in the setup, management and recording of camera equipment on practice and game days for the Davenport Football team
- This included 4 different camera angles and saving the film, cutting it together and uploading it to Hudl for head coaches to use for evaluations
- Also included running the score board, announcing, and running music during practice and gamedays
- Gamedays included more equipment to be setup and used, such as replay assistance that was first introduced into d2 this past year
- Was also required to help in equipment and laundry room with laundry, fixing helmets, and anything else that was needed
Sales Representative
Under Armour
03.2024 - Current
Education
Bachelor of Business Administration - BBA - Sports management
Davenport University
04.2024
Business/Commerce, General -
Kellogg Community College
05.2021
Business/Commerce, General -
Kalamazoo College
07.2019
Skills
- Project and Sports Management
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Training and mentoring
- Decision-making
- Task delegation
Certification
- Inbound Sales Certified
- Inbound Marketing Certified
- Inbound Marketing Optimization Certified
Timeline
Leader On Duty
YMCA of Greater Grand Rapids
01.2025 - Current
Sales Representative
Under Armour
03.2024 - Current
Lead Basketball Intern
YMCA of Greater Grand Rapids
01.2024 - 04.2024
Lead Baseball Intern for YMCA Summer League
YMCA of Greater Grand Rapids
06.2023 - 08.2023
Member Service Representative
YMCA of Greater Grand Rapids
03.2023 - Current
Assistant Football Coach/Manager
Davenport University
07.2022 - 07.2024
Business/Commerce, General -
Kellogg Community College
Business/Commerce, General -
Kalamazoo College
Bachelor of Business Administration - BBA - Sports management
Davenport University
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