Christopher Eisenhour
Design Technician II
San Antonio,TX
Summary
Experienced Telecom Coordinator with over 15 years of experience in the telecom industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Design Technician II
Entrust Solutions Group
02.2024 - Current
- Responsibilities may include GPS survey, overhead/underground line locating, inspections, testing, and documentation of power distribution, gas distribution, ROW, compressors, and other related facilities
- Complete design task for associated utility design projects. Tasks include but are not limited to drafting, engineering calculations, easement validation; design/construction cost estimating & permit package development.
- Managing multiple projects in order to assure timely, successful completion for projects resulting in high levels of customer satisfaction and company/departmental goal achievements.
- Coordinates projects to accomplish timely construction and meet client needs
- Ability to review Geographic Information Systems (GIS) for update or conflict
Telecom Planner II/Joint Use Attachments
Entrust Solutions Group
01.2023 - 02.2024
- Familiarity with permits (pole, railroad, TX Dot), easements, and right of way for service routes and works closely with the fielding crew
- Performs initial permit application review that follows, interprets, and applies NESC standards as well as Utility Specific standards where applicable
- Interact with clients, utilities, municipalities, residential and commercial customers and responds to inquiries promptly and with courtesy to ensure their continued satisfaction.
- Tracks project progression according to client and company procedures through submission
- Identifies and verifies existing overhead and underground utilities and reviews field data/maps and finalized application documents for accuracy and completeness
- Submits permits to various municipalities on behalf of multiple clients
- Adhere to client specific standards, procedures, and requirements
- Performs post construction inspection for various telecom utilities
Telecom Planner II
Entrust Solutions Group
02.2022 - 01.2023
- Read and understand various telecommunication schematics and designs
- Understand and apply fiber and coaxial design specifications
- Create/Review proposed design considerations for feasibility, as well as for future growth and serviceability
- Familiarity with permits (pole, railroad, TX Dot), easements, and right of way for service routes
- Identifies and verifies existing overhead and underground utilities
- Considers all contributing factors when completing service routes and applicable make-readies
- Interact with clients, utilities, municipalities, residential and commercial customers
- Accurately tracks time spent on jobs, the mileage and materials needed to perform duties
- Complete SOW packages according to client specific standards, procedures and requirements
- Interacts with and ensures the continued satisfaction of clients, utilities, municipalities, residential and commercial customers
- Follow general safety guidelines and wear appropriate PPE
Construction Coordinator
Charter Spectrum
01.2021 - 02.2022
- I oversee residential and commercial HFC, construction projects, including permitting and make-ready processes as well as multiple advanced, complex SMB and enterprise construction projects for building, repairing and maintaining Hybrid Fiber Coaxial (HFC) and fiber plant.
- Validate plant designs based on company records and gathering relevant information regarding the project.
- Oversee large interconnect fiber builds, as well as splicing documentation and coordination.
- Coordinate enterprise fiber construction where muxes and demuxes are deployed in the field.
- Coordinate complex SMB/MDU Design and video products (Q2Q and Clear QAM).
- Coordinate DWDM core upgrades.
- Coordinate with engineers and developers in designing the plant by performing site surveys of as-built and proposed projects.
- Assist Design team in fiber optic documentation.
- Actively participate in Design meetings.
- Complete Bill of Materials, cost estimates, PO and CPR.
- Ensure map databases are updated with any system changes per company design specifications.
- Prepare system maps and/or print packages for distribution.
- Perform site inspections for quality control in accordance with Technical Quality Assurance (TQA) standards.
- Coordinate permitting and make ready process.
- Provide oversight of contract labor management, including adherence to scope of work and quality standards.
Field Technician VI
Charter
11.2018 - 01.2021
- Install and configure layer 2 and layer 3 devices for DIA, ELAN, P2P,and cell tower backhaul networks.
- Install and configure equipment for customer PRI and SIP voice trunks.
- Familiar with Juniper and Cisco.
- Proficient with mechanical and fusion fiber splicing.
Broadband Technician ll – Field Technician V
Time Warner Cable-Charter
04.2014 - 11.2018
- Responsible for the installation and service of Business Class customers from tap to CPE.
- Familiar with all sizes of install and service of customers from single user work from homes to large hospitals, hotels and 100+ employee businesses.
- Install and service Vecima, EOD (Ethernet Over DOCSIS), Pro-I, and managed network Wi-Fi products to routers, gateway servers, Ethernet switches, and wireless access points.
- Familiar with multi-line phone and PBX systems.
- Familiar with static IP programming and troubleshooting.
- Work with I.T. vendors and business owners to work out various issues and problems.
- Work with project mangers and various other departments on the scheduling and installation of advanced services products such as Pro-Idiom, channel insertion, mDTA.
Field Technician
Time Warner Cable
01.2008 - 04.2014
- Responds to and completes subscriber technical service calls. Repairs include, but are not limited to: drop wiring, premise equipment replacement, and house wiring.
- Troubleshoots software/hardware in a TCP/IP protocol environment, as well as customer owned device interfaces with company equipment.
- Responsible for detection and repair of service issues reported by the customer, including cable, HSD, wireless services, and Digital Phone.
- Troubleshoot and repair HFC and DOCSIS performance problems using test instruments that offer cable modem emulation, upstream and downstream digital levels, BER, MER, and other critical analog and digital signal measurements.
- Ability to solve and repair technical problems with customers and technicians through effective verbal communication.
- Proficient in installation and troubleshooting of fiber from plant to customers home.
Warehouse Control
Natural Health Shoppe INC.
06.2007 - 12.2007
- Oversaw the product handling, stocking and inventory of received products.
- Organized and restocked merchandise in a timely manner.
- Pulled, confirmed, and packed customer's order.
- Insured accuracy of end of day shipments as well as delivery to appropriate drop off points.
Installer/Service Technician
Time Warner Cable
08.2006 - 05.2007
- Responsible for the installation, disconnection, and changes to broadband analog and digital cable, high speed data, and digital telephony services to include the installation of end-user software packages.
- Physical installation of the PC network interface card or cable modem connection to the USB port where appropriate and the installation of home networking solutions wired and wireless.
- Accurately complete paperwork associated with each transaction. Complete quality controlchecks after each transaction.
- Learn, understand, explain and sell products to customers. Interface with other departments as required.
Licensed Plumber, Crew Leader
Rowe Heating and Air
01.2003 - 07.2006
- Experienced installer of residential plumbing and HVAC projects.
- Performed the necessary clerical duties with job.
- Responsible for 1-3 crewman with ability to delegate effectively.
- Ability to read and comprehend blue prints.
Education
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SCTE
07.2016 -
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Jones NCTI
05.2013 -
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Penn Foster
01.1998 - 05.2000
Accomplishments
- Received Tradesman Plumber-Limited License on July 14,2005 from the Texas State Board of Plumbing Examiners.
- Successfully passed Service Technician ll certification on April 12, 2007.
- Successfully passed Service Technician lll certification on August 27, 2009
- Successfully trained on fiber splicing.
- Successfully passed Jones NCTI Curriculum for Field Tech 4 and 5
- Helped organize and instruct a class on fiber splicing, including classroom and field training.
- Successfully completed SCTE BPI and BPT courses.
- Successfully completed SCTE CISCO Introduction to Networking
- Successfully completed Time Warner Cable Advanced Networking Course.
Timeline
Design Technician II
Entrust Solutions Group
02.2024 - Current
Telecom Planner II/Joint Use Attachments
Entrust Solutions Group
01.2023 - 02.2024
Telecom Planner II
Entrust Solutions Group
02.2022 - 01.2023
Construction Coordinator
Charter Spectrum
01.2021 - 02.2022
Field Technician VI
Charter
11.2018 - 01.2021
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SCTE
07.2016 -
Broadband Technician ll – Field Technician V
Time Warner Cable-Charter
04.2014 - 11.2018
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Jones NCTI
05.2013 -
Field Technician
Time Warner Cable
01.2008 - 04.2014
Warehouse Control
Natural Health Shoppe INC.
06.2007 - 12.2007
Installer/Service Technician
Time Warner Cable
08.2006 - 05.2007
Licensed Plumber, Crew Leader
Rowe Heating and Air
01.2003 - 07.2006
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Penn Foster
01.1998 - 05.2000
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