CHRISTOPHER ENE
Tampa,FL
Summary
Retail operations leader with 5+ years improving store profitability through labor budgeting, workforce planning, and daily execution. Uses data analysis to increase labor efficiency while maintaining payroll within budget. Leads training and process improvements that improve customer satisfaction and support sales growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Store Manager
Bealls Inc
Tampa, FL
07.2023 - Current
- Recruited, trained, and mentored a team of 32 staff members across sales, stockroom, and cash-wrap departments, achieving a 96% customer satisfaction rating.
- Led daily store operations and team coordination across sales floor and backroom.
- Improved operational performance by carrying out action plans that raised key performance metrics by 10–15%.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty by 9%.
- Created marketing plans that increased revenue by 5% within 6 months.
- Developed store tactics and strategies to enhance operational performance and achieve sales goals.
- Kept labor and payroll on budget by scheduling within 1–3% of budget while meeting service and operational needs.
- Monitored storewide merchandising benchmarks to ensure operational excellence.
- Executed daily tasks to uphold service standards and fulfill company expectations.
- Established weekly and monthly goals for sales staff to achieve desired results.
Assistant Manager
Ross Stores
Orlando, FL
05.2020 - 07.2023
- Led sales teams — supervised 20 associates and elevated service execution, driving a 15% increase in loyalty program enrollment.
- Drove sales initiatives — contributed to a 7% increase in seasonal revenue through effective promotional execution and team engagement.
- Executed merchandising strategies — improved product presentation and alignment with corporate visual standards to support conversion.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized weekly meetings with department heads to assess progress on key objectives and align team efforts.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Facilitated smooth store operations to enhance overall efficiency and customer experience. — partnered with management on inventory control, merchandising execution, and sales performance analysis.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Reviewed monthly sales and performance reports to inform operational planning and strategic decisions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Streamlined stockroom organization to improve accessibility and efficiency in inventory management and freight processing.
Education
Master of Business Administration (M.B.A.) - Strategy and Innovation
Regis University
Denver, CO06-2022
Bachelor of Science (B.S.) - Integrated Business
University of Central Florida
Orlando, FL12-2019
Skills
- Sales data
- Project Management
- Data & Business Analysis
- Revenue Growth
- Budget management
- Operational Execution
- Process Improvement
- Visual Merchandising
- Strategic planning
- Cross-functional Collaboration
- Team leadership
- People Management
- Staff Training
- Risk Assessment
- Time Management
- Conflict resolution
Certification
- FinTech Security and Regulation (RegTech)
- Forensic Accounting and Fraud Examination
- What Is Compliance?
Timeline
Store Manager
Bealls Inc
07.2023 - Current
Assistant Manager
Ross Stores
05.2020 - 07.2023
Master of Business Administration (M.B.A.) - Strategy and Innovation
Regis University
Bachelor of Science (B.S.) - Integrated Business
University of Central Florida