Christopher Eugenio
Venice,FL
Summary
Flexible Technical Support Engineer with five years of experience within the Information Technology field. Expertise in many systems, such as Office 365, Windows Server, Windows 10/11, and more.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
SouthTech / Thrive Networks
10.2020 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Transcriptionist
Copytalk Business Services
01.2016 - Current
- Ability to type at least 60 WPM with 90% accuracy
- Gained the ability to focus on tasks for long periods at a time
- Became Quality Assurance, which gave me the responsibility of training a few others
Network Engineer Intern
Four Winds Network Services
03.2018 - 07.2019
- Assist in building and maintaining networks for clients
- General office work, answering phones, and assisting clients
- Training in building servers and system software management
Maintenance
Youfit Health Clubs
11.2013 - 06.2017
- Kept gym as clean as possible while also making small fixes
- Constantly told by managers that Venice is cleanest gym in region
Student Assistant, Career Resource Center (CRC)
State College of Florida
12.2012 - 10.2013
- Assisted multiple students with the Career Resource Center services
- Gained confidence in communication and general office skills
- Helped run many events that were held across the campus
Education
Information Technology - Bachelor of Science
University of South Florida Sarasota-Manatee
Sarasota, FL05.2019
General Education - Associate of Arts
State College of Florida
Venice, FL05.2014
Skills
- Knowledge of general office practices and procedures
- Strong attention to detail and math skills
- Excellent analytical, organizational, and communication skills
- Extremely willing to learn any new skills
- Efficient in Microsoft Word, Excel, and PowerPoint, Adobe Standard, and other common software
Certification
Google IT Support Professional Certificate, completed July 10, 2020
References
References available upon request.
Timeline
Technical Support Engineer
SouthTech / Thrive Networks
10.2020 - Current
Network Engineer Intern
Four Winds Network Services
03.2018 - 07.2019
Transcriptionist
Copytalk Business Services
01.2016 - Current
Maintenance
Youfit Health Clubs
11.2013 - 06.2017
Student Assistant, Career Resource Center (CRC)
State College of Florida
12.2012 - 10.2013
Information Technology - Bachelor of Science
University of South Florida Sarasota-Manatee
General Education - Associate of Arts
State College of Florida
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