Reliable professional with a background in public transportation, known for high productivity and efficiency in task completion. Skilled in route planning, safety protocol adherence, and customer service, ensuring smooth and timely operations. Excel using communication, problem-solving, and time management skills to enhance passenger satisfaction and operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bus Operator
SEPTA
Philadelphia, PA
09.2018 - 03.2025
Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
Enforced fare collection policies by collecting fares from passengers.
Assisted disabled passengers with boarding and exiting the bus at designated stops.
Inspected interior of bus after each trip for any lost items left behind by passengers.
Provided safe and reliable transportation for passengers to their destinations.
Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
Provided courteous customer service at all times while interacting with riders and colleagues alike.
Performed pre-trip inspection and mechanical checks before scheduled run.
Sorter
FedEx
Philadelphia, PA
05.2014 - 09.2018
Inspected items for damage, defects or discrepancies prior to sorting.
Collaborated with other sorters in order to meet daily production goals.
Maintained accurate records of received and shipped items using company software systems.
Kept work area clean and organized at all times.
Loaded and unloaded boxes from conveyor belts onto pallets for transport purposes.
Security Officer
Allied Universal Security Services
Philadelphia, Pennsylvania
06.2015 - 08.2018
Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Adhered to post orders while maintaining a visible presence around the property.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Assisted in the development and implementation of security policies and procedures.
Confirmed visitor identification prior to granting entry into the building.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Clerk
Abercrombie & Fitch
King Of Prussia, PA
05.2011 - 01.2014
Maintained cleanliness of store environment including floors, windows, displays.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Processed credit card transactions quickly and securely.
Organized stockroom shelves according to size, color or style.