Christopher Farley
Management
Chatham,United States
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Manager
Sodexo
Livingston, NJ
2019.07 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Participated in ordering of food and supplies for department
Patient Services Manager
Sodexo
Livingston, NJ
2019.03 - 2021.07
- Supervised patient trayline
- Verified accuracy of patient trays
- Assisted in patient recovery
- Responsible for keeping track of employees time and attendance
Refional Operations Specialist
Sodexo
Newark, New Jersey
2018.04 - 2019.03
- Boosted customer experience by delivering superior customer service, issue resolution, and merchandising
- Coached staff on daily performance and conducted evaluations to constructively address concerns
- Frequently inspected production areas to verify proper equipment operation
- Supervised patient trayline
- Patient recovery
Kitchen Operations Manager
Monmouth Medical Center
Long Branch, NJ
2016.01 - 2017.07
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Bar Manager and Floor Manager
McLoone's Boathouse
West Orange, NJ
2014.02 - 2016.01
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Restaurant General Manager
Johnny Rockets Restaurant
Hoboken, NJ
2012.11 - 2013.07
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Education
Bachelor of Arts - Sociology
University of Delaware
Newark, DESkills
Relationship building
Guest Services
Inventory management
Certification
Serv Safe
Timeline
Retail Manager
Sodexo
2019.07 - Current
Patient Services Manager
Sodexo
2019.03 - 2021.07
Refional Operations Specialist
Sodexo
2018.04 - 2019.03
Kitchen Operations Manager
Monmouth Medical Center
2016.01 - 2017.07
Bar Manager and Floor Manager
McLoone's Boathouse
2014.02 - 2016.01
Restaurant General Manager
Johnny Rockets Restaurant
2012.11 - 2013.07
Bachelor of Arts - Sociology
University of Delaware