Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Felts

Vestavia Hills,United States

Summary

Highly-motivated employee with over a decade of dynamic managerial experience I thrive on turning challenges into opportunities that contribute to the overall success of the company. My passion for empowering others fuels my commitment to developing talent, fostering a collaborative environment, and celebrating every milestone.

Overview

13
13
years of professional experience

Work History

Outbound Supervisor

SalonCentric
McCalla
04.2024 - Current
  • Oversaw and managed the team, including MCP Drivers, VNA Drivers, LSP Employees, and Shipping Employees, to guarantee the achievement of daily objectives
  • Hold daily staff meetings to convey the organization's messages
  • Coach and develop employees on proper techniques and quality requirements, including conduction evaluations providing appreciative and constructive feedback for continuous improvement
  • Enhanced team performance via training, leading to a 20% increase in employee retention
  • Participant in internal safety and engagement committees
  • Inspect working conditions of tools and equipment needed for safe operation within workplace and direct the correction of any improper or adverse conditions that exist
  • Made recommendations regarding hiring, suspension, and termination
  • Investigated complaints from internal and external customers and took appropriate action when necessary

Hub Manager

UPS
Seattle
09.2019 - 11.2023
  • Directed operations, achieving profits growth and managing a 300+ employee team
  • Ensured regulatory compliance and led a safety team to decreased incidents by 50% in operations
  • Implemented cost reduction and productivity improvement measures using lean processes
  • On-boarded and trained over 50 managerial employees
  • Oversee automation systems, monitor performance metrics, and quickly identify ways for process improvements

Inbound Supervisor

UPS
Portland
02.2012 - 08.2019
  • Collaborated with multiple departments to resolve issues concerning internal and external customers
  • Developed and followed processes to achieve targeted KPI elements
  • Championed continuous improvement and quality initiatives
  • Recognized for exceptional leadership and team development

Education

Bachelors Of Arts In Humanities With A Minor In Business Administration -

Washington State University
Vancouver, WA
05.2016

Skills

  • Ability to Work Under Pressure
  • Leadership
  • Organizational Skills
  • Problem-Solving
  • Safety & Compliance Awareness
  • Staff Training and Development
  • Continuous Improvement
  • Decision-making capabilities
  • Transportation Management

Timeline

Outbound Supervisor

SalonCentric
04.2024 - Current

Hub Manager

UPS
09.2019 - 11.2023

Inbound Supervisor

UPS
02.2012 - 08.2019

Bachelors Of Arts In Humanities With A Minor In Business Administration -

Washington State University

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Christopher Felts