Christopher Ferullo
Ocala,FL
Summary
Dedicated customer support professional with experience in healthcare, provider relations, and client services. Adept at verifying benefits, handling claims, and providing top-tier assistance to both providers and members. Strong communication skills, attention to detail, and the ability to handle high-paced environments effectively.
Overview
11
11
years of professional experience
Work History
Dental Customer Support Representative
United Healthcare through Everise
12.2023 - Current
- Provide benefit and eligibility information to providers and members
- Verify claim and authorization statuses
- Create follow-ups for additional claim or authorization details
- Assist members in understanding their dental plans
Provider Relations and Subject Matter Expert (SME)
Davis Vision through Everise
Remote
10.2021 - 11.2023
- Assisted eye care professionals with authorizations, benefit verification, and order placements
- Supported agents in resolving provider-related concerns
- Monitored hold and wrap times to optimize efficiency
Takeaway Specialist
Outback Steakhouse
Kissimmee, FL
11.2020 - 09.2021
- Managed and packaged to-go orders
- Took orders over the phone and processed payments
- Delivered orders to customers and ensured order accuracy
Guest Arrivals Associate
SeaWorld Orlando
Orlando, FL
06.2019 - 11.2020
- Checked guest bags for prohibited items
- Scanned tickets and assisted guests with inquiries
Installer
Trade Specialists
Orlando, FL
08.2019 - 10.2019
- Installed and dismantled stage setups, including drapes and decks
- Assisted in loading and unloading trucks
Warehouse Associate
Marshalls Distribution Center
Woburn, MA
04.2019 - 05.2019
- Unloaded trailers and sorted inventory by style, color, and order number
- Labeled and prepared pallets for shipment
Warehouse Associate
Scrap Metal Management North
Weare, NH
01.2019 - 03.2019
- Stripped metal from various materials for recycling purposes
- Participated in deconstruction projects to recover reusable metal
- Maintained safety standards and ensured proper material handling
EBMS Peer Mentorship Program - Project Technician
Full Sail University
Winter Park, FL
11.2017 - 12.2018
- Created and uploaded video captions for the business department
- Designed slideshows with advanced graphics for educational content
Warehouse Associate
Christian Book Distributors
Peabody, MA
09.2015 - 12.2015
- Unloaded trucks and processed shipments via conveyor system
Digital Media Arts Assistant
Dean College
Franklin, MA
10.2013 - 04.2015
- Managed inventory and equipment checkouts
- Assisted students with technical support and office tasks
Education
Bachelor’s Degree - Recording Arts
Full Sail University
Winter Park, FLAssociate’s Degree - Communications
Dean College
Franklin, MASkills
- Customer Service & Support
- Claims & Benefit Verification
- Provider Relations
- Call Center Operations
- Technical Troubleshooting
- Order Processing & Inventory Management
References
Cathy Saboff, Store Manager, Outback Steakhouse, 895 W Osceola Pkwy, Kissimmee, FL, 34741, (407) 931-0033
Timeline
Dental Customer Support Representative
United Healthcare through Everise
12.2023 - Current
Provider Relations and Subject Matter Expert (SME)
Davis Vision through Everise
10.2021 - 11.2023
Takeaway Specialist
Outback Steakhouse
11.2020 - 09.2021
Installer
Trade Specialists
08.2019 - 10.2019
Guest Arrivals Associate
SeaWorld Orlando
06.2019 - 11.2020
Warehouse Associate
Marshalls Distribution Center
04.2019 - 05.2019
Warehouse Associate
Scrap Metal Management North
01.2019 - 03.2019
EBMS Peer Mentorship Program - Project Technician
Full Sail University
11.2017 - 12.2018
Warehouse Associate
Christian Book Distributors
09.2015 - 12.2015
Digital Media Arts Assistant
Dean College
10.2013 - 04.2015
Bachelor’s Degree - Recording Arts
Full Sail University
Associate’s Degree - Communications
Dean College
Similar Profiles
Kanequa CrossKanequa Cross
Medical Receptionist at Everise United HealthcareMedical Receptionist at Everise United Healthcare
Rachal TrillerRachal Triller
Licensed Practical Nurse/Nurse Case Manager at United Health Group/United HealthcareLicensed Practical Nurse/Nurse Case Manager at United Health Group/United Healthcare
CYNTHIA BLACKCYNTHIA BLACK
Medicare Sales Agent at United Health Group-United Healthcare, And IngenixMedicare Sales Agent at United Health Group-United Healthcare, And Ingenix
Yahmar ThompsonYahmar Thompson
Sales Associate at Hollister Co.Sales Associate at Hollister Co.
Kaitlyn PuckettKaitlyn Puckett
Customer Service Representative at Domino's PizzaCustomer Service Representative at Domino's Pizza