Summary
Overview
Work History
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Skills
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Christopher Franklin

Mountain Home,Idaho

Summary

Seasoned leader from U.S. Air Force with a track record of enhancing team productivity and compliance. Expert in technical order interpretation and critical thinking, adept at driving projects to completion with exceptional organizational skills. Proven ability in leveraging supervisory and management skills to achieve operational excellence and exceed goals. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

34
34
years of professional experience

Work History

Team Lead/Lead Shop Technician

IWS Sales
Mountain Home, ID
10.2017 - 01.2025
  • Ensured compliance with company policies and procedures throughout the team.
  • Ensured compliance with industry standards and regulations.
  • Monitored team progress and enforced deadlines.
  • Implemented strategic plans to enhance team performance and productivity.
  • Motivated team members through recognition programs and performance-based incentives.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Trained new staff in relevant processes and procedures.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Maintained positive working relationship with fellow staff and management.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Assessed company operations for compliance with safety standards.
  • Collaborated with management team to implement new work procedures or policies.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Provided support to junior staff during peak periods of workloads.
  • Motivated staff through positive reinforcement techniques.
  • Coordinated team resources to achieve project goals.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Identified needs of customers promptly and efficiently.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Analyzed key performance indicators to identify effective strategies.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Delegated tasks appropriately according to individual skill sets.
  • Identified opportunities for process improvements, implementing changes when required.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained and lubricated parts or components.
  • Conducted quality control inspections to ensure assemblies met company standards and specifications.
  • Performed preventative maintenance checks regularly on all assembly machines in accordance with manufacturer's instructions.
  • Assessed work for errors or compliance issues and made corrections or modifications.
  • Utilized heavy machinery and various tools to measure and assemble units according to specifications.
  • Assembled complex mechanical systems according to engineering blueprints and specifications.
  • Documented assembly processes and outcomes for quality assurance and future reference.
  • Assisted other workers with complex tasks when needed by providing technical guidance or support.
  • Laid out and drilled, tapped or cut parts for assembly.
  • Replaced worn or damaged parts of the assembly equipment in order to maintain optimum performance levels.
  • Performed functional testing on assembled parts to verify operation and conformance to design.
  • Interpreted technical documents, including diagrams, schematics, and instructions, to accurately assemble parts.
  • Documented errors and quality issues for engineering department.
  • Kept work areas organized and clean to maximize productivity.
  • Set and verified parts clearances.
  • Collaborated with engineering and manufacturing teams to troubleshoot assembly issues.
  • Adjusted machine settings to optimize production output and reduce waste materials.
  • Read and interpreted assembly blueprints or specifications manuals to plan assembly or building operations.
  • Cleaned work areas at the end of each shift and disposed of hazardous materials according to company guidelines.
  • Performed finishing work such as deburring, painting and polishing.
  • Inspected, operated and tested completed products to verify conformance to customer specifications.
  • Participated in continuous improvement initiatives to streamline assembly processes.
  • Removed rough spots and smooth surfaces to fit, trim or clean parts.
  • Recorded all maintenance activities performed on the assembly equipment in a logbook for future reference purposes.
  • Operated automated machinery including drills, saws, lathes, pressers and grinders safely.
  • Utilized precision measuring instruments to verify dimensions and alignments during assembly.
  • Engaged in the disassembly and reassembly of mechanical systems for repair and maintenance purposes.
  • Reworked, repaired or replace damaged parts or assemblies.
  • Coordinated with supply chain and logistics teams to ensure timely delivery of assembly components.
  • Managed inventory of assembly parts and tools, requesting replenishments as needed.
  • Troubleshot mechanical problems with assembly equipment and provided appropriate solutions.
  • Attended regular training sessions related to new technologies used in the assembly process.
  • Inspected assemblies for defects during various stages of production.
  • Calibrated assembly machinery prior to start-up operations by following established procedures.
  • Assisted in the design of fixtures and jigs to improve assembly efficiency and quality.
  • Ensured that safety protocols were adhered to during all stages of the assembly process.
  • Performed quality control inspections on assembled components and identified any defects or issues.
  • Set up and operated metalworking machines to shape or fabricate parts.
  • Adhered to all safety protocols and guidelines to prevent accidents and injuries.
  • Utilized blueprints, sketches and instructions to construct parts and products.
  • Positioned or aligned components for assembly, manually or using hoists.
  • Assembled components using various hand tools such as screwdrivers, wrenches and pliers.
  • Adjusted and calibrated mechanical components to achieve optimal performance.
  • Participated in training sessions to stay current with new technologies and assembly techniques.
  • Verified conformance of parts to stock lists or blueprints using calipers, gauges or micrometers.
  • Looked for faulty components in assembly processes to prevent accidents and errors.
  • Tested and troubleshot final assemblies.
  • Conducted regular tests on assembled products in order to identify any potential flaws or errors.
  • Read blueprints, diagrams and schematics in order to understand product specifications.
  • Conducted preventative maintenance on assembly equipment to ensure operational readiness.
  • Removed samples, broke down assemblies, and inspected individual components.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
  • Provided feedback to improve and streamline production processes.
  • Utilized hand tools and power tools to complete assembly tasks with precision.
  • Positioned or aligned components for assembly.
  • Inspected finished products for conformance to customer requirements and industry standards.
  • Fastened or installed piping, fixtures or wiring and electrical components to form assemblies or subassemblies.
  • Repaired, maintained and modified assembly machines to ensure proper operation.
  • Identified and resolved assembly problems, suggesting improvements to assembly procedures.
  • Inspected and tested completed products to verify function, machine capabilities, or conformance to customer specifications.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.
  • Completed routine maintenance and repair.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

NCOIC 389th Aircraft Maintenance Unit

U.S. Air Force
01.2016 - 01.2017
  • Oversaw employee productivity to enforce efficient use of materials and equipment.
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Attended and participated in progress and project meetings.
  • Prepared and presented verbal and written reports to provide recommendations to project team.

Production Superintendent

U.S. Air Force
01.2014 - 01.2016
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Analyzed product specifications and determined appropriate processes for production runs.
  • Managed daily order backlog through key metrics monitoring for on-time delivery.
  • Presented capital equipment justification for machine and technology upgrades.
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Observed and monitored utilization of equipment.
  • Established and updated production schedules to meet changing demands.
  • Coordinated production requirements with material handling and staffing functions.
  • Recommended machine and equipment modifications to improve production and quality of products.
  • Maintained a safe working environment by ensuring proper use of safety equipment and materials.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Created schedules for employees to ensure optimum staffing levels.
  • Conducted regular inspections of production facilities to identify potential issues or hazards.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Reviewed employee performance evaluations and provided feedback as needed.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Supervised and evaluated performance of quality inspectors and workers.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
  • Facilitated communication between departments to ensure project alignment.
  • Prepared operations data to produce comprehensive reports to management.
  • Monitored daily production operations to ensure compliance with established policies and procedures.
  • Created SOPs and documented system, planning criteria and procedures.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Oversaw the training of new employees on operating procedures and safety protocols.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Assisted in developing long-term strategic goals for the organization's growth.
  • Oversaw production process and selected, ordered and purchased production materials.
  • Ensured that all safety regulations were adhered to by personnel on the shop floor.
  • Scheduled staff work assignments, rotations and overtime.
  • Developed strategies for improving operational efficiency and effectiveness.
  • Scheduled periodic meetings with staff members to discuss ongoing projects, issues.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Provided technical guidance in resolving process-related problems.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Determined manpower requirements and scheduled employees in coordination of production activities.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Assisted with determining future needs relating to workload, staffing and planning of process improvements.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Created detailed reports outlining progress against goals and objectives set forth by management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Managed materials to meet production goals and specific customer demands.
  • Coached and mentored employees to develop and enhance career skills.
  • Resolved any customer complaints regarding product quality or delivery issues promptly.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.

First Sergeant

U.S. Air Force
01.2010 - 01.2014
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Scheduled or conducted new employee orientations.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Analyzed employment-related data and prepared reports.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
  • Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Partnered with senior HR team to communicate company standards and policies.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Supported workforce planning and staffing strategies to align with organizational goals and objectives.
  • Provided guidance to managers on disciplinary action and performance management.
  • Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
  • Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Provided essential support to address individual HR needs of employees.
  • Conducted exit interviews and completed employment termination paperwork.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Coordinated employee recognition programs to boost morale and reward outstanding performance.
  • Developed incentives to drive employee retention and improve work culture.
  • Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
  • Implemented performance management systems, including performance appraisals and goal setting, to boost productivity.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Coordinated with external vendors for the provision of employee services, such as training and benefits administration.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

NCOIC Maintenance Operation Center

U.S. Air Force
01.2007 - 01.2010
  • Perform routine maintenance on network equipment to maintain optimal performance.
  • Installed and managed connected hardware and application components to assure nonstop environment operations.
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
  • Configure and install various network devices and services.
  • Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Analyzed data to identify trends in call patterns or service issues.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
  • Prepared daily work and run schedules.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Provided feedback on individual performance reviews for each dispatcher under their supervision .
  • Supervised the training of new hires in dispatching protocols and processes.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Established strong working relationships with external vendors to facilitate efficient delivery operations.
  • Identified locations and needs of callers to accurately send assistance.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Addressed questions, problems or requests for service or equipment.
  • Acted as a liaison between first responders, other agencies and the public during emergencies.
  • Recorded results of service calls to create report summaries for senior management.
  • Updated callers on the status of their requests for service when applicable.
  • Dispatched fire rescue personnel in response to medical emergencies or fires.
  • Documented services performed, operations information, and dispatch details in system.
  • Analyzed operational data to identify trends and areas for improvement.
  • Mentored junior team members and managed employee relationships.
  • Tracked changes in computer system to keep records current and accurate.
  • Coordinated with supervisors in order to prioritize tasks according to urgency level.
  • Utilized computer systems to enter data and update records related to dispatching activities.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Maintained contact with surrounding jurisdictions in order to coordinate resources during major incidents.
  • Performed administrative duties such as filing paperwork, maintaining records and preparing reports.
  • Managed multiple telephone lines while ensuring that all calls were answered promptly.
  • Communicated regularly with field units in order to provide updated information regarding incidents.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized various software and tools to streamline processes and optimize performance.

Flight Line Shift Supervisor

U.S. Air Force
01.2006 - 01.2007
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for process improvements through data analysis.
  • Trained new employees on company policies and procedures.
  • Observed and monitored utilization of equipment.
  • Scheduled staff shifts, considering peak times and individual availability.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Investigated accidents or incidents occurring during shift hours.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Provided on-the-job training to new staff members.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Delegated tasks to employees and monitored activities and task completion.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Upheld company standards and compliance requirements for operations.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Resolved customer complaints and reported issues to senior management.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Taught staff upselling techniques to meet revenue targets.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with team members to improve performance and implement training updates.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Collaborated with management to set performance goals and evaluate progress.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Prepared operations data to produce comprehensive reports to management.
  • Monitored staff performance to ensure quality standards were met.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Assisted customers with product selection when needed.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Assisted in the development and implementation of new operational procedures.
  • Collaborated with management to plan special events or promotions.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Monitored and maintained equipment to ensure operational efficiency.

F-16 Formal Training Instructor Supervisor

U.S. Air Force
01.2003 - 01.2006
  • Encouraged open dialogue among learners while ensuring all conversations remain professional in nature.
  • Researched industry trends in order to stay up-to-date on changes impacting the field of training.
  • Maintained a positive learning environment through effective classroom management techniques.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Developed and delivered training programs to staff in the company's policies and procedures.
  • Evaluated effectiveness of training programs by collecting feedback from participants and making necessary modifications when needed.
  • Advised learners on career paths that are suitable for their skillsets or interests.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Conducted assessments of trainee performance, providing feedback on areas for improvement.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Assessed training requirements and devised effective class plans.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Managed administrative tasks associated with running the class including scheduling meetings or events, ordering supplies.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assisted with the development of a variety of instructional materials such as manuals, handouts, audio-visual aids and other resources.
  • Helped many participants reach educational goals.
  • Followed outlined syllabus with required topics.
  • Explained goals and expectations required of trainees.
  • Led team building activities designed to enhance communication between trainees and promote collaboration among them.
  • Ensured compliance with safety regulations throughout the duration of training programs.
  • Instructed students using a variety of methods such as lectures, demonstrations, role playing exercises and hands-on activities.
  • Mentored new instructors on teaching strategies and standard procedures.
  • Upheld company guidelines, compliance standards and quality control procedures.
  • Created and offered additional materials to enhance training.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed routine maintenance and repair.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated equipment and machinery according to safety guidelines.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Directed and supervised team of 15 employees in daily operations.
  • Identified needs of customers promptly and efficiently.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Maintained positive working relationship with fellow staff and management.
  • Complied with company policies, objectives and communication goals.

F-16 Phase Inspection Section Dock Chief

U.S. Air Force
01.2000 - 01.2003
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted in-depth inspections of vehicles to identify issues with safety components and and systems.
  • Identified and replaced worn tires and related components, optimizing safety.
  • Compiled information from aircraft inspection logs into comprehensive reports for review by senior management.
  • Maintained up-to-date knowledge of relevant FAA regulations pertaining to aircraft inspection procedures.
  • Conducted pre-flight aircraft inspection to verify proper functioning of engines, controls, instruments and other on-board systems.
  • Prepared detailed reports on aircraft performance following routine inspections or tests.
  • Performed daily inspections of fuel trucks, aircraft tugs, and other ground support equipment to ensure safe operation.
  • Performed daily inspection, troubleshooting and repairs on aircraft systems and components.
  • Conducted periodic inspections of aircrafts' avionics systems to identify any potential problems or malfunctions.
  • Performed inspections and maintenance of aircraft components, including engines, wings, and landing gear.
  • Conducted thorough inspections and maintenance of aircraft systems, components and engines.
  • Conducted preflight inspections of aircraft and cargo to ensure safe operations.
  • Performed detailed inspections of aircraft systems and components to identify any potential issues or defects.
  • Generated reports documenting findings from inspections, tests, repairs and modifications performed on an aircraft.
  • Inspected aircraft structural components for corrosion, cracks, and other defects using magnifying glass, fluorescent penetrant inspection equipment, and other testing devices.
  • Supervised and coordinated the activities of aircraft mechanics engaged in repair, maintenance, and inspection of aircrafts.
  • Prepared written reports summarizing results of inspections and maintenance activities conducted on aircrafts.
  • Supervised inspection operations including pre-flighting activities on assigned aircrafts .
  • Performed post-flight inspections of the aircraft, including checking for any damage or discrepancies.
  • Maintained accurate records pertaining to all aspects of aircraft servicing operations including service history logs, inspection results, repair costs.
  • Performed detailed inspections, troubleshooting and maintenance on tactical aircraft components.
  • Conducted maintenance inspections on aircraft components such as brakes, tires, engines and landing gear.
  • Performed regular maintenance inspections on aircraft interior components such as lighting fixtures, seatbelts and oxygen masks.
  • Maintained detailed records of all aircraft inspections, repairs and modifications.

F-16 Tactical Aircraft Maintenance Technician

U.S. Air Force
01.1991 - 01.2000
  • Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
  • Planned work procedures using charts, technical manuals and experience.
  • Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
  • Helped personnel complete forms to maintain accurate battalion paperwork.
  • Accomplished team objectives by effectively directing daily activities.
  • Checked fuel tanks for leaks before refueling the aircrafts.
  • Verified communication of maintenance decisions, inspection and actions and coordinated responses to maximize aircraft availability.
  • Troubleshot malfunctions using established procedures and recommended corrective action for defective parts or systems.
  • Repaired damaged components by replacing defective parts with new ones as necessary.
  • Responded promptly to emergencies, coordinating crew actions to resolve issues safely and efficiently.
  • Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
  • Troubleshot systems to isolate mechanical or electrical faults and repair components.
  • Identified potential issues during pre-flight checks prior to takeoff.
  • Disassembled systems components to identify failures and implement corrections.
  • Monitored weather conditions and environmental factors, adjusting work plans as necessary to ensure safety.
  • Ensured adherence to all safety protocols while performing repairs and inspections.
  • Provided technical guidance and support to crew members, resolving issues as they arose.
  • Ordered spare parts from vendors as needed for repair work.
  • Led training sessions for new hires on equipment operation and safety procedures.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration among crew members.
  • Documented all maintenance activities carried out on an aircraft following FAA guidelines.
  • Applied knowledge of coverage needs and team member skills to establish work schedules.
  • Conducted pre-flight inspections of aircraft to identify potential safety hazards or defects.
  • Maintained team flexibility by teaching members all key roles.
  • Reviewed technical orders and drawings to ensure compliance with applicable regulations.
  • Inspected components before installation or usage to verify cleanliness and serviceability.
  • Oversaw assets by protecting and using equipment and materials.
  • Followed and supervised work practices to support safety and risk management guidelines.
  • Conducted post-maintenance tests to verify proper functioning of repaired components.
  • Attended regular training sessions conducted by manufacturers in order to stay abreast with latest developments in the field.
  • Removed, disassembled, inspected, repaired and reinstalled parts and assemblies on aircrafts.
  • Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
  • Maintained records of all maintenance activities performed on aircrafts.
  • Performed maintenance, inspection and repair of aircraft systems and components.
  • Supervised maintenance and repair work, ensuring adherence to safety standards and protocols.
  • Supervised a team of junior technicians during repair works ensuring compliance with quality standards.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Inspected engines, landing gears, brakes, electrical systems, hydraulic systems and other related components according to company policies and procedures.
  • Provided technical guidance to lower level technicians regarding system operation and troubleshooting techniques.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated equipment and machinery according to safety guidelines.
  • Worked with cross-functional teams to achieve goals.

Education

Baccalaureate - Criminal Justice

Southwestern College

Associates - Human Resource Management

Community College of the Air Force

Associates - Instructor of Technology and Military Science

Community College of the Air Force

Associates - Aircraft Systems Maintenance Technology

Community College of the Air Force

Skills

  • Government secret security clearance
  • Organizational skills
  • Decision making
  • Independent work
  • Timeliness
  • Accuracy
  • Supervisory skills
  • Management skills
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Customer interaction
  • Verbal communication
  • Written communication
  • Punctuality
  • Hand tool usage
  • Aircraft inspection
  • Data entry
  • Human Resource management
  • Tow truck manufacturing
  • Motor coach repair
  • Trailer repair
  • Critical thinking
  • Lean manufacturing
  • Toyota Production System
  • Operations Management
  • Leadership
  • Project management
  • Maintenance instruction authoring
  • Technical Order interpretation
  • Wiring schematic interpretation

Certificatesawarded

Community College of the Air Force, Occupational Instructor Certificate

Militaryeducation

  • Senior Non-commissioned Officer Profession Military Education Course
  • Non-commissioned Officer Leadership Academy
  • Airman Leadership Professional Military Education Course

Militaryterminologylegend

Superintendent, Human Resources, Floor Supervisor, Large Organization, Medium Organization, Small Organization

Overseasexperience

  • Aircraft Maintenance Superintendent, Jordan, 09/16 - 04/17
  • Aircraft Maintenance Support Production Superintendent, Kuwait, 10/14 - 02/15
  • First Sergeant/Human Resources, United Arab Emirates, 03/13 - 10/13
  • Aircraft Maintenance Shift Supervisor, Republic of Korea, 03/06 - 03/07
  • Aircraft Maintenance Lead Technician, Iceland, 07/00 - 10/00
  • Aircraft Inspection Section Doc Chief, Turkey, 09/99 - 12/99
  • Aircraft Maintenance Technician, Kuwait, 10/98 - 02/99
  • Aircraft Maintenance Technician, Italy, Slovakia, Spain, Germany, 03/97 - 05/98
  • Aircraft Maintenance Technician, Republic of Korea, 03/96 - 03/97

Qualificationhighlights

  • Previous government secret security clearance
  • Able to effectively organize and direct personnel to accomplish tasks quickly
  • Capable of making difficult decisions in stressful situations
  • Able to perform independently of direct supervision
  • Strong commitment to timeliness and accuracy of task completion
  • 30 years of experience as first-line supervisor and manager
  • Proficient in Microsoft Excel, PowerPoint, and Word applications
  • Adept at customer interaction
  • Highly efficient in verbal and written communications
  • Proven record of being in place on time
  • Skilled in the use of hand tools
  • Experienced in inspecting aircraft airframe, power plant, hydraulics, wiring, cabling, and tubing
  • Experienced in data entry and collection from computer-based documentation systems
  • Experienced in Human Resource management
  • Proficient in tow truck manufacturing
  • Proficient in high-end motor coach repair
  • Experienced in high-end trailer repair
  • Critical thinking
  • Experience in lean manufacturing, Toyota Production System

Timeline

Team Lead/Lead Shop Technician

IWS Sales
10.2017 - 01.2025

NCOIC 389th Aircraft Maintenance Unit

U.S. Air Force
01.2016 - 01.2017

Production Superintendent

U.S. Air Force
01.2014 - 01.2016

First Sergeant

U.S. Air Force
01.2010 - 01.2014

NCOIC Maintenance Operation Center

U.S. Air Force
01.2007 - 01.2010

Flight Line Shift Supervisor

U.S. Air Force
01.2006 - 01.2007

F-16 Formal Training Instructor Supervisor

U.S. Air Force
01.2003 - 01.2006

F-16 Phase Inspection Section Dock Chief

U.S. Air Force
01.2000 - 01.2003

F-16 Tactical Aircraft Maintenance Technician

U.S. Air Force
01.1991 - 01.2000

Baccalaureate - Criminal Justice

Southwestern College

Associates - Human Resource Management

Community College of the Air Force

Associates - Instructor of Technology and Military Science

Community College of the Air Force

Associates - Aircraft Systems Maintenance Technology

Community College of the Air Force

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Christopher Franklin