Christopher Frey
Black Earth
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Branch Manager
UW Credit Union
05.2018 - Current
- Managed daily operations of Community and Campus branches, ensuring policy compliance.
- Coached staff in job duties, career advancement, and management transition strategies.
- Created and delivered presentations on Consultative Sales, Growth, Leadership, Navigating Emotions, and Crucial Coaching Conversations.
- Developed financial presentations and outreach initiatives at UW Madison, engaging over 10,000 annually.
- Collaborated on project teams for organization-wide business initiatives and technology implementations.
Regional Director
Farmers Insurance
05.2016 - 05.2018
- Developed strategic initiatives to drive business growth in assigned territories.
- Managed and trained regional teams to ensure compliance with company policies.
- Collaborated with marketing to implement local campaigns and promotions.
- Facilitated communication between agents and corporate management for effective alignment.
Broker
Advantage Group
01.2016 - 05.2016
Agent & Financial Rep
Country Financial Insurance
03.2014 - 09.2015
Quality Control Director
University of Wisconsin Survey Center
04.2007 - 02.2013
- Led quality control initiatives for survey data collection processes.
- Trained staff on best practices for data validation and analysis.
- Coordinated with researchers to ensure compliance with quality standards.
- Conducted audits of survey methodologies and reporting systems.
Student Life and Com Director
University of Wisconsin Marathon County
10.2005 - 09.2006
- Led strategic planning for academic programs and community engagement initiatives.
- Oversaw budget management and resource allocation for university projects.
- Developed partnerships with local organizations to enhance educational offerings.
Education
BA - English, Communication Emphasis
University of Wisconsin-Madison
Communications
University of Wisconsin-Marathon County
WausauManagement, Sales, Hiring, Finance, Instruction/ Development,
Farmers University (Farmers Insurance)
Management, sales, hiring, finance, instruction/ development, and marketing trainings
CAL School (Country Financial)
Survey and interview methodology, CAPI/CATI/CAII interviewing, Behavioral observation trainings
UW Madison Survey Center
Skills
- Team leadership
- Project collaboration
- Business growth
- Consultative sales
- Financial presentations
- Effective communication
- Change management
- Relationship building and management
- Operations management
- Goals and performance
- Public speaking
Attributes And Knowledge
- Demonstrates advanced sales knowledge
- Flexible to change
- Creative Thinking Style
- Adaptable communications
- Enthusiastic and engaging
- Email, social media & direct marketing
- Escalation management
Certification
Life/Health, Property/Casualty Insurance Licenses - State of Wisconsin
Timeline
Branch Manager
UW Credit Union
05.2018 - Current
Regional Director
Farmers Insurance
05.2016 - 05.2018
Broker
Advantage Group
01.2016 - 05.2016
Agent & Financial Rep
Country Financial Insurance
03.2014 - 09.2015
Quality Control Director
University of Wisconsin Survey Center
04.2007 - 02.2013
Student Life and Com Director
University of Wisconsin Marathon County
10.2005 - 09.2006
BA - English, Communication Emphasis
University of Wisconsin-Madison
Communications
University of Wisconsin-Marathon County
Management, Sales, Hiring, Finance, Instruction/ Development,
Farmers University (Farmers Insurance)
Management, sales, hiring, finance, instruction/ development, and marketing trainings
CAL School (Country Financial)
Survey and interview methodology, CAPI/CATI/CAII interviewing, Behavioral observation trainings
UW Madison Survey Center