Excel
Christopher Gamage
Benton ,ME
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Project Support Analyst
PTAG
07.2023 - 12.2025
- Create contracts/invoices in SAP
- Created Excel tracker to organize ongoing projects
- Collaborated with cross-functional teams to resolve discrepancies in billing and ensure customer satisfaction.
- Communication with cross-functional teams ensuring proper documents stored in SAP, Smart Sheets, SharePoint, Portal, shared drives
- Process Solar Applications, ensuring all information is correct and all needed documents are attached
Community Planning Analyst
T-Mobile
03.2018 - 07.2022
- Analyzed workforce data to optimize scheduling and resource allocation.
- Developed forecasting models to predict staffing needs based on historical trends.
- Heavy use of Excel to provide easy readable data to team leaders
- Established key performance indicators to monitor team performance and drive strategic initiatives.
Resource Planning Manager
T-Mobile
03.2014 - 03.2018
- Aligned staffing strategies with organizational goals through effective resource planning.
- Provided strategic insights to senior leadership for informed decision-making initiatives.
- Identified performance gaps and executed improvements, enhancing project outcomes.
- Delivered progress updates to senior leadership, showcasing successes and challenges faced.
Site Planner
T-Mobile
10.2011 - 03.2014
- Collaborated with Site Planers across 17 Call Centers to create site staffing schedules based on a 6 month forecasted call volume.
- Create hiring plans to balance staffing to cover call volume needs.
- Analyzed call volume trends to adjust schedules proactively, improving resource utilization.
Service Level Coordinator
T-Mobile
02.2008 - 10.2011
- Achieved service level goals by monitoring intraday call traffic effectively.
- Managed call volume and staffing levels using eWM and ACD software.
- Drove urgency by communicating real-time impacts to leadership regularly.
- Adjusted agent schedules in real-time to optimize staffing and performance.
Customer Service Representative
T-Mobile
08.2006 - 02.2008
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Documented customer interactions accurately in CRM systems for future reference.
- Developed scripts to standardize responses to common customer concerns, improving response consistency.
Education
Certificate - Electrical Lineworker
Kennebec Valley Community College
Fairfield, ME05-2001
High School Diploma -
Lawrence High
05-1994
Skills
- Attention to detail
- Adaptability and flexibility
- Analytical thinking
- Data analysis
- Performance metrics
- Systems: Excel, SAP, Verint, Smart Sheets
Software
SAP
Smart Sheets
Verint
Timeline
Project Support Analyst
PTAG
07.2023 - 12.2025
Community Planning Analyst
T-Mobile
03.2018 - 07.2022
Resource Planning Manager
T-Mobile
03.2014 - 03.2018
Site Planner
T-Mobile
10.2011 - 03.2014
Service Level Coordinator
T-Mobile
02.2008 - 10.2011
Customer Service Representative
T-Mobile
08.2006 - 02.2008
Certificate - Electrical Lineworker
Kennebec Valley Community College
High School Diploma -
Lawrence High