Christopher Garcia
Operations Manager
El Paso,Texas
Summary
Results-oriented business leader with 6+ years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity.
Overview
7
7
years of post-secondary education
12
12
years of professional experience
Work History
Operations Manager
Global Training Center
El Paso, Texas
03.2016 - Current
- Plan and monitor webinars in order to maintain a high standard of professional training.
- Plan and execute our shipping in a efficient and timely manner.
- Promote excellent customer service to drive improvements in customer care and experiences.
- Sales and management of Customs Broker Prep-Course.
- Billing and accounting functions.
- Make decisions when principal is not present.
Store Selling Manger
Polo Ralph Lauren
El Paso, TX
06.2015 - 04.2016
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Floor Supervisor
Polo Ralph Lauren
El Paso, TX
03.2015 - 06.2015
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Demonstrated product knowledge and answered questions for prospective customers.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Associate
Polo Ralph Lauren
El Paso, TX
08.2011 - 03.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained organized, presentable merchandise to drive continuous sales.
Golf Associate
El Paso Country Club Golf Course
El Paso, Texas
06.2009 - 09.2011
- (25 hours per week).
- Maintenance and up-keep of golf carts and driving range.
- Assisted with day-to-day activities on the course and pro shop.
- Provided assistance with golf tournaments and special events on golf course.
Education
Bachelors of Science - Kinesiology
The University Of Texas At El Paso
El Paso, TX 08.2009 - 05.2016
Bootcamp - Cybersecurity
University Of Texas At Austin
Austin, TX 07.2020 - 01.2021
Skills
MS Word, Excel and PowerPointundefined
Timeline
Bootcamp - Cybersecurity
University Of Texas At Austin
07.2020 - 01.2021
Operations Manager
Global Training Center
03.2016 - Current
Store Selling Manger
Polo Ralph Lauren
06.2015 - 04.2016
Sales Floor Supervisor
Polo Ralph Lauren
03.2015 - 06.2015
Sales Associate
Polo Ralph Lauren
08.2011 - 03.2015
Bachelors of Science - Kinesiology
The University Of Texas At El Paso
08.2009 - 05.2016
Golf Associate
El Paso Country Club Golf Course
06.2009 - 09.2011
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