Christopher Garcia
Brooklyn,NY
Overview
7
7
years of professional experience
Work History
Customer Success Manger
90 Degree By Reflex
05.2020 - Current
- Assisted customers with tracking orders, product issues, and general inquiries about fabrication to suit their needs.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service, website and shipping issues.
- Coordinated with FedEx and USPS to provide prompt support and address client issues efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Account Executive - Inside Sales
Yelp
12.2018 - 04.2020
- Managed a pipeline of clients ranging from florists to chiropractors
- In charge of the entire sales from outbound prospecting to closing
- Presented value of Yelp advertising to business owners
- Consistently exceeded 80-100 cold-call/follow up calls daily
- Achieved and consistently exceed monthly sales quotas/targets (350k in bookings to date)
- Recommended advertising products to suit client needs.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Attended networking events to build relationships and identify sales opportunities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Account Manager
Shoplet
11.2017 - 12.2018
- Developed and maintained account relationships by turning first-time buyers into consistent customers
- Managed multiple US territories of over 200 B2B and Government accounts, exceeding 315,000 in monthly sales
- Managed the entire sales cycle including outbound prospecting, cold emailing, price negotiation, customer success, and closing
- Routed qualified opportunities to the appropriate sales executives for further development
- Conducted Go-To meetings with purchasing agents or key decision-makers
- Successfully sold new business platform and e-procurement software by presenting solutions to key purchasers' pains
- Top sales rep for 2018 Government fiscal year.
Education
Bachelor of Arts, Fashion Studies -
Montclair State University
05.2015
Skills
- Salesforce Lightning
- XenCall
- Microsoft Office Suite
- GoTo-Meeting
- Shopify
- AMT SOFTWARE
- Gorgias
Personal Information
Title: Account Executive - Inside Sales
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Timeline
Customer Success Manger
90 Degree By Reflex
05.2020 - Current
Account Executive - Inside Sales
Yelp
12.2018 - 04.2020
Account Manager
Shoplet
11.2017 - 12.2018
Bachelor of Arts, Fashion Studies -
Montclair State University
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