Summary
Overview
Work History
Education
Skills
Passions
Timeline
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Christopher Gatcomb

Wallingford,CT

Summary

Personable and dedicated Customer Service Representative with experience in the Concrete Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Field Service Manager

CiDRA Concrete Systems
Wallingford, CT
10.2019 - 02.2024
  • Foster relationships with over 150 customers across North America with over a 94% retention rate
  • Guide installation & maintenance of over 1300 SMARThatch systems equaling approx
  • 5 million worth of instrumentation
  • Identify system exposures and work alongside engineers to develop product improvements projected to reduce installation time by 60%
  • Develop technical training curriculums for internal and third-party resources, utilizing multi-disciplinary models.

Business Development Associate

CiDRA Concrete Systems
Wallingford, CT
10.2018 - 10.2019
  • Assisted in Introductory Product Development based on Concrete Industry needs
  • Established Channel Partner relationships expanding CiDRA’s ability to reach new markets.

Officer of the Day

U.S.C.G. Station New Haven
New Haven, CT
04.2017 - 07.2018
  • Unit supervisor responsible for coordinating search and rescue and law enforcement missions in Long Island Sound
  • Stood daily watches providing mission tasking and navigational oversight to CG STA New Haven and Sector Long Island Sound.

Procurement Specialist

U.S.C.G. Aviation Technical Training Center
Elizabeth City, NC
01.2017 - 04.2017
  • Assisted the Procurement Petty Officer in creating purchase requests from various departments, while maintaining budget spreadsheets and audit packages
  • Primary purchaser of all parts and supplies for over five separate departments at the Aviation Technical Training Center.

Junior Engineer/Damage Control Specialist

U.S.C.G.C MONOMOY (WPB-1326)
Manama, Bahrain
12.2015 - 12.2016
  • Primary responsibilities on board included maintenance and repair of all machinery, auxiliary systems, and emergency de-watering and fire fighting pumps
  • Worked alongside foreign Coast Guard assets (Kuwait, Iraq, Saudi Arabia, and Pakistan) and trained them in Law Enforcement and Fire Fighting techniques practiced by the U.S.C.G
  • And British Royal Navy.

Deck Operations/Underway Bridge Watch

U.S.C.G.C. SEA LION (WPB-87352)
Bellingham, WA
08.2014 - 12.2015
  • Primary responsibilities on board included maintaining rescue and survival systems, preserving cutter small boat rescue equipment and hydraulic systems, cleaning cutter weapon systems, and maintaining proficiency of radar systems and navigational devices on the bridge.

Education

MBA - Entrepreneurship

Babson College
Babson Park, MA
05-2025

Bachelor of Arts - Political Science

Quinnipiac University
Hamden, CT
05-2012

Skills

  • Field Operations
  • Client Relationships
  • Strategy Development
  • Customer Service
  • Process Improvement
  • Project Planning
  • Team Leadership
  • Hiring and Training
  • Problem-Solving
  • Team Development

Passions

  • IN A HEARTBEAT FOUNDATION BOARD MEMBER-Organization focused on donating AEDs, performing heart screenings for high school and college students, and raising awareness for Sudden Cardiac Arrest victims and the importance of CPR and AED proficiency.
  • VETERAN GOLFERS ASSOCIATION-The VGA is dedicated to enriching the lives of Veterans and their family members through the camaraderie and sportsmanship of golf.

2022 Veteran A Flight National Champion 

2023 Armed Forces Cup- Team Coast Guard  

Timeline

Field Service Manager

CiDRA Concrete Systems
10.2019 - 02.2024

Business Development Associate

CiDRA Concrete Systems
10.2018 - 10.2019

Officer of the Day

U.S.C.G. Station New Haven
04.2017 - 07.2018

Procurement Specialist

U.S.C.G. Aviation Technical Training Center
01.2017 - 04.2017

Junior Engineer/Damage Control Specialist

U.S.C.G.C MONOMOY (WPB-1326)
12.2015 - 12.2016

Deck Operations/Underway Bridge Watch

U.S.C.G.C. SEA LION (WPB-87352)
08.2014 - 12.2015

MBA - Entrepreneurship

Babson College

Bachelor of Arts - Political Science

Quinnipiac University

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