Alan Thompson
Santa Rosa Beach,FL
Summary
Proactive Field Service Manager with a proven track record at StoneTrends LLC, adept in managing service operations and leading a team of 16 technicians. Specializes in workforce training and SOP implementation, significantly enhancing field service efficiency. Skilled in equipment maintenance and adept at fostering customer relations through effective problem-solving. Hardworking Field Service Manager with 20+ years in the countertop industry. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent installation and customer service skills.
Overview
27
27
years of professional experience
Work History
Field Service Manager
StoneTrends LLC
01.2004 - Current
- Trained all new templaters and new installers that come with no experience with granite or quartz slab material.
- Problem solving issues with customers regarding their material or services the company performed.
- Led team of 16 service technicians in field activities.
- Established team priorities and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Fleet management of 10 field service vehicles.
Food Transport
SPC Restaurant Food and Supply Delivery
01.1998 - 01.2004
- Drove tractor trailer on 3 day routes to deliver product to various restaurants.
- Traveled within the Midwest delivering frozen and refrigerated goods as well as dry goods to fast food locations.
Education
High School Diploma -
Francis Howell High School
1984
Skills
- Equipment and tool maintenance
- Field operations
- Workforce management
- SOP implementation
- Location and performance auditing
- Workforce training
- Creating best practices to be implemented in the field
- Attention to detail
- Problem-solving abilities
- Customer service
Military
Served in the United States Marine Corps with an honorable discharge. Rank of E-4 Corporal.
Timeline
Field Service Manager
StoneTrends LLC
01.2004 - Current
Food Transport
SPC Restaurant Food and Supply Delivery
01.1998 - 01.2004
High School Diploma -
Francis Howell High School
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