Desired Job Title
Field Service ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Los Angeles / Orange County CA
Open to relocation: No
Open To Work
Julio Colorado
Paramount,California
Work Preference
Summary
Reliable Field Service Manager with a strong focused on customer satisfaction, employee safety, and operational excellence, improving team performance and ensuring safety compliance. Skilled in team leadership, problem solving, and driving continues improvement to enhance service delivery and customer experience.
Overview
2
2
Auto motive mechanic Certification/ OSHA 30 HR
25
25
years of professional experience
Work History
Field Service Manager
Equipment Depot
Santa Fe Springs, CA
10.2020 - 03.2026
- Oversaw field service teams to ensure prompt execution of equipment maintenance and repairs.
- Optimized service operations through implementation of efficient scheduling and dispatching processes.
- Facilitated enrollment of technicians in targeted training programs to elevate skill sets.
- Cultivated customer relationships to enhance satisfaction and retention through proactive communication.
- Partnered with sales teams to design customized service intervals that aligned with client requirements.
- Directed a team of up to 15 service technicians in executing field operations.
- Executed regular performance evaluations to identify improvement areas and implement necessary corrective actions.
- Facilitated new hire interviews to identify top talent and align with organizational needs.
- Evaluated and quoted parts and labor costs for field repair projects.
- Analyzed repair outcomes and meticulously followed established procedures for warranty submissions.
- Executed opening and closing of purchase orders for external vendors.
- Executed opening and closing of repair work orders utilizing Equipsoft and BC 16 software.
- Facilitated resolution of repair disputes within designated team area.
- Conducted monthly safety Tool box meetings, and company van inspections.
- Oversaw team's work in progress (WIP) to ensure timely project completion.
- Conducted recruitment visits to trade schools to attract skilled field technicians.
Education
High School Diploma -
Lynwood High
Lynwood, CAGraduate Certificate - Auto Motive Mechanic
Aide American Trade School
South Gate, CA07-1990
Skills
- Customer service
- Reliability
- Continuous improvement
- Safety compliance
- Professional and courteous
- Managing service operations
- Teamwork and collaboration
- Negotiation and conflict resolution
- Good judgment
- Scheduling jobs
- Field operations
- Health and safety compliance
- Staff management
- Client relationships
- Payroll management
- Tool and equipment maintenance
- Scheduling coordination
- Employee scheduling
- Schedule coordination
- KPI tracking
- Creating estimates
- Service operations management
- SOP implementation
- Equipment and tool maintenance
- Technical team leadership
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team leadership
- Decision-making
- Relationship building
- Customer relations
- Team building
- Work Planning and Prioritization
- Scheduling and coordinating
- Active listening
- Effective communication
- Self motivation
- Conflict resolution
- Hiring and training
- Recruitment and hiring
- Team development
- Time management abilities
- Preventive Maintenance
- Documentation and reporting
Certification
OSHA 30- hour General Industry Safety and Health
TWIC Card Holder
CPR Certified
Train the Trainer Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Field Service Manager
Equipment Depot
10.2020 - 03.2026
High School Diploma -
Lynwood High
Graduate Certificate - Auto Motive Mechanic
Aide American Trade School