- Creative Writing
- Interior Design
- Acting and Theater
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Fundraising Events
- Reading
- Train Travel
- Road Trips
Annie Beckley-Newell
Toledo,OH
Summary
Dynamic leader with a proven track record at Club 300 Catering Inc, adept in managing service operations and fostering team collaboration. Excelled in strategy development and customer relations, significantly enhancing operational efficiency and client satisfaction. Skilled in multitasking and effective communication, I drive results and innovation in fast-paced environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Field Service Manager
Club 300 Catering Inc
02.2012 - 06.2014
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Led team of up to [Number] service technicians in field activities.
- Streamlined field operations for improved efficiency and reduced response times.
Marketing Representative
Basement Systems
04.2009 - 08.2011
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
Regulation Specialist
Columbia Gas Of Ohio Inc,
07.1980 - 02.2003
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Area Marketing Director
American Travel Bureau
04.2000 - 09.2002
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Directed trade show participation, maximizing exposure for company products and services.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
Education
Business Administration
Owens Technical College
30335 Oregon Road Perrysburg, Ohio 43551Business Administration
University of Toledo
2801 Bancroft AvenueHigh School Diploma -
DeVilbiss High School
3301 Upton Avenue Toledo, Ohio 4361306-1980
Skills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field operations
- Staff management
- Tool and equipment maintenance
- Scheduling coordination
- Employee scheduling
- Schedule coordination
- Workforce management
- Remote team management
- Strategy development
- Creating estimates
- Sales coaching
- Promotional event coordination
- Coordinating promotional event
- Location auditing
- Technical team leadership
- Service operations management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
* Wrote a book titled, Someone Prayed for Me
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
Interests
Timeline
Field Service Manager
Club 300 Catering Inc
02.2012 - 06.2014
Marketing Representative
Basement Systems
04.2009 - 08.2011
Area Marketing Director
American Travel Bureau
04.2000 - 09.2002
Regulation Specialist
Columbia Gas Of Ohio Inc,
07.1980 - 02.2003
Business Administration
Owens Technical College
Business Administration
University of Toledo
High School Diploma -
DeVilbiss High School