Niko Badalamente
Gainesville,GA
Summary
Accomplished Field Service Manager with a proven track record at Crown Lift Trucks, enhancing team productivity and customer retention through effective management and scheduling. Skilled in client relationships and service operations, excel in staff leadership and operational improvements. Demonstrated ability to maintain high levels of customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Field Service Manager
Crown Lift Trucks
03.2022 - Current
- Led team of up to 14 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Managed several full maintenance accounts across north GA.
- Reduced time to complete service calls and expertly retained key customers.
- Manage all van accidents with insurance and major repairs
Field Service Technician
Crown Lift Trucks
04.2019 - 03.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Maintained multiple full maintenance accounts
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
Field Service Technician
Georgia Mechanical
01.2014 - 04.2019
- Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new industrial HVAC equipment at customer sites.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with mechanical industry advancements.
Education
Associate of Applied Science - Mechanical
Lanier Technical College
Oakwood, GA05.2015
High School Diploma -
North Forsyth High School
Cumming, GA05.2011
Skills
Scheduling jobs
Managing service operations
Field Operations
Staff Management
Client Relationships
Payroll Management
Tool and equipment maintenance
Scheduling Coordination
Employee Scheduling
Teamwork and Collaboration
Customer Service
Hiring and Training
Timeline
Field Service Manager
Crown Lift Trucks
03.2022 - Current
Field Service Technician
Crown Lift Trucks
04.2019 - 03.2022
Field Service Technician
Georgia Mechanical
01.2014 - 04.2019
Associate of Applied Science - Mechanical
Lanier Technical College
High School Diploma -
North Forsyth High School
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