Sean Kochik
Raleigh,North Carolina
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
17
17
years of professional experience
Work History
Field Service Manager
Prosource Fitness Equipment
01.2014 - Current
- Led team of up to 3 service technicians in field activities.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Reduced time to complete service calls and expertly retained key customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Independent Contractor
Twin Rivers Management
05.2010 - 12.2013
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
Life Operator
App Ski Mountain Resort
11.2008 - 02.2011
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
Cashier
Harris Teeter
01.2006 - 08.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
BBA - Risk Management And Insurance
Appalachian State University
Boone, NC05.2013
Skills
- Office Organization
- Predictive and Preventive Maintenance
- Inventory Accuracy
- Managing Operations and Efficiency
- Testing Devices
- Job Assignments
- Status Updates
- Tool and Equipment Maintenance
- Scheduling Jobs
- Creating Estimates
- Scheduling and Coordinating
- Employee Scheduling
Sponsored 1/8 and 1/10 RC Racer
Compete and podium regularly in the southeast with support from up to 10 sponsors.
Timeline
Field Service Manager
Prosource Fitness Equipment
01.2014 - Current
Independent Contractor
Twin Rivers Management
05.2010 - 12.2013
Life Operator
App Ski Mountain Resort
11.2008 - 02.2011
Cashier
Harris Teeter
01.2006 - 08.2008
BBA - Risk Management And Insurance
Appalachian State University
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