Lawrence Marks
controls, instrumentation, electrical technician
Ashdown,AR
Summary
Persistent Field Service Manager with many years of experience in industry. Collaborative team player partners with business managers to execute strategic plans. Friendly and articulate with strong skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Field Service Manager
Mark's services LLC
Ashdown, AR
12.2019 - Current
- Identified trends in customer feedback that could be used to improve overall efficiency in operations.
- Utilized problem solving techniques to identify root causes of technical issues encountered in the field.
- Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints regarding field service operations.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Provided ongoing support to customers during installation process ensuring proper use of equipment being serviced.
- Investigated customer complaints related to quality control issues in the field.
- Coordinated with vendors to provide timely repair services to customers.
- Analyzed data collected from previous jobs to determine areas where improvements can be made for future projects.
- Ensured compliance with safety regulations while performing duties in the field.
General Maintenance Technician
Domtar papermill
Ashdown, Arkansas
06.2014 - 12.2019
- Fabricated replacement parts using lathes, milling machines or other shop equipment.
- Performed minor welding repairs as needed.
- Disassembled broken machines for repair or disposal.
- Diagnosed complex problems by analyzing data from control systems or sensors.
- Performed daily inspections of tools and equipment to ensure proper operation.
- Responded to emergency calls for repair services outside normal business hours.
- Conducted regular maintenance on HVAC systems, pumps, motors, piping, valves and other related systems.
- Completed preventative maintenance tasks on schedule to avoid costly breakdowns.
- Operated forklifts, scissor lifts and other heavy equipment safely.
- Cleaned and lubricated moving parts on machinery to maintain optimal performance levels.
- Provided technical support to staff members regarding maintenance issues.
- Assisted with the installation of new machinery and equipment.
- Maintained inventory of spare parts for emergency repairs.
- Troubleshot mechanical problems using specialized diagnostic tools.
- Inspected electrical wiring for safety hazards and repaired any faulty connections.
- Replaced defective components in a timely manner.
- Replaced light bulbs and ballasts in lighting fixtures throughout the facility.
- Removed debris from work areas to keep them clean and safe.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Operated hand and power tools to complete repairs.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Estimated costs to repair machinery, equipment or building structures.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Recorded type and cost of maintenance or repair work.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Aligned and balanced new equipment after installation.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Repaired machines, equipment or structures using tools or equipment.
- Maintained or repaired specialized equipment or machinery.
- Performed routine maintenance by inspecting drives, motors or belts.
E&I Maintenance Technician
International papermill
Texarkana, Texas
05.2009 - 07.2014
- Worked closely with engineering team to develop innovative solutions for existing problems.
- Developed preventative maintenance plans for various types of machinery.
- Assisted in the installation of new machinery and equipment.
- Trained junior technicians on best practices for machine operation and repair.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Followed established safety procedures when operating heavy machinery.
- Provided technical support to production staff for machine troubleshooting needs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Adjusted machine settings according to manufacturing specifications.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Calibrated instruments used in testing processes to ensure accuracy of results.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Replaced defective parts such as bearings, seals, gears, valves.
- Maintained accurate records of all maintenance activities performed.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Operated hand and power tools to complete repairs.
- Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Aligned and balanced new equipment after installation.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Repaired machines, equipment or structures using tools or equipment.
- Maintained or repaired specialized equipment or machinery.
- Recorded type and cost of maintenance or repair work.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
Education
Associate of Applied Science - Industrial Instrumentation
Northwest Louisiana Technical College
Minden, LA12-2002
Skills
- Equipment maintenance
- Technical troubleshooting
- Data analysis
- Customer service
- Project management
- Process improvement
- Team leadership
- Effective communication
- Vendor coordination
- Safety compliance
- Quality control
- Conflict resolution
- Inventory management
- Training development
- Emergency response
- Scheduling and coordinating
- Idea development and brainstorming
- SOP implementation
- Analytical thinking
- Interpersonal communication
- Problem-solving abilities
- Operations management
- Problem resolution
- Teamwork
- MS office
- Field operations
- Excellent communication
- Organizational skills
- Performance evaluations
- Continuous improvement
- Decision-making
- Strategic planning
- Remote team management
- Business analysis and reporting
- Schedule management
- Performance reviewing
- Policy administration
- Schedule oversight
- Vendor management
- Work Planning and Prioritization
- Time management
- Computer skills
- Regulatory compliance
- Cross-functional team leadership
- Attention to detail
- Team building
- Reporting and documenting
- Process optimization
- Task prioritization
- Self motivation
- Scheduling coordination
- Negotiation
- Revenue forecasting
- Equipment and tool maintenance
- Preventive maintenance
- Welding repairs
- Technical support
- Machine diagnostics
- Repair documentation
- Problem solving
- Industrial hygiene
- Adaptability
- Programming expertise
- Oil analysis
- Equipment calibration
- Systems analysis
- Problem-solving
- Material flow analysis
- Increase production efficiency
- Risk assessment
- Supply management
- Reliability analysis
- Computer modeling
- Failure analysis
- Workforce utilization
- Instrument Calibration
- Update logs
- Equipment repairs
- Technical training
- Failure mitigation
- Statistical analysis
- Production log maintenance
- Manufacturing processes
- Machinery design
- Facility layout design
- Analytical skills
- Industrial design
- Industrial Software Utilization
- Cost reduction strategies
- Safety verification
- Machine operation
- Ultrasonic testing
- Team supervision
- Written communication
- Compliance monitoring
- Vibration analysis
- Product testing
- Electric-ultrasonic equipment
- Infrared thermography
- Read diagrams
- Preventive maintenance planning
- Risk mitigation strategies
- Performance improvement
- Manufacturing safety
- Documentation preparation
- Schematic reading
- Equipment preparation
- Estimate costs
- Organize workflows
- Engineering principles
- Multitasking Abilities
Timeline
Field Service Manager
Mark's services LLC
12.2019 - Current
General Maintenance Technician
Domtar papermill
06.2014 - 12.2019
E&I Maintenance Technician
International papermill
05.2009 - 07.2014
Associate of Applied Science - Industrial Instrumentation
Northwest Louisiana Technical College
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