Christopher Gates
Willow Wood,OH
Summary
Dynamic operations management professional skilled in leading cross-functional teams and implementing process improvements. Known for optimizing workflows and developing staff training programs that enhance performance and operational excellence.
Overview
15
15
years of professional experience
Work History
Operations Manager
Rentokil-Terminix
Huntington, WV
02.2021 - Current
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed training programs to mentor staff on best practices and safety protocols.
- Managed inventory control systems, ensuring optimal stock levels and reducing waste.
- Fostered a culture of continuous improvement by encouraging feedback and innovative solutions from team members.
Branch Manager
Rentokil-Terminix
Cincinnati, OH
05.2019 - 02.2021
- Mentored staff to improve team performance and achieve operational goals.
- Implemented process improvements that increased efficiency across all service areas.
- Analyzed performance metrics to identify growth opportunities and optimize resource allocation.
- Managed budgetary controls, reducing costs while maintaining quality service levels.
Branch Manager
Terminix
Morgantown, WV
01.2018 - 05.2019
- Cultivated relationships with key clients, resulting in increased contract renewals and referrals.
- Oversaw inventory management systems, ensuring optimal stock levels and timely replenishment.
- Directed branch operations to enhance service delivery and customer satisfaction.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Service Manager
Terminix
Huntington, WV
11.2012 - 01.2018
- Led service team to enhance customer satisfaction through effective issue resolution and communication
- Streamlined operational processes, improving service delivery efficiency and reducing response times
- Trained and mentored staff on best practices in pest control procedures and safety compliance
- Analyzed service metrics to identify trends, driving continuous improvement initiatives across the department
Outside Sales Representative
Terminix
Huntington, WV
02.2011 - 11.2012
- Cultivated relationships with clients to identify pest control needs and deliver tailored solutions.
- Conducted comprehensive property inspections to assess pest issues and recommend effective treatments.
- Developed and implemented strategic sales plans, boosting customer engagement and retention rates.
- Collaborated with teams to enhance service offerings based on client feedback and market trends.
Education
Associate of Science - Nursing
Ohio University
Athens, OHSkills
- Team leadership
- Operations management
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Management
- Staff management
Timeline
Operations Manager
Rentokil-Terminix
02.2021 - Current
Branch Manager
Rentokil-Terminix
05.2019 - 02.2021
Branch Manager
Terminix
01.2018 - 05.2019
Service Manager
Terminix
11.2012 - 01.2018
Outside Sales Representative
Terminix
02.2011 - 11.2012
Associate of Science - Nursing
Ohio University