Christopher Gaul
Altoona,IA
Summary
Highly dedicated and experienced security professional with over 7 years in the industry, including supervisory roles and comprehensive experience in payroll, scheduling, hiring, and disciplinary actions. Proven track record in maintaining strong client relations and providing security assistance across multiple sites, including Amazon, with a focus on theft prevention. Proficient in surveillance systems operation and adept at collaborating with teams under Allied Universal. Military background with 6 years of service as an Infantryman and Radio Telephone Operator. Certified in CPR and committed to ensuring safety and security in all aspects of work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer/Supervisor
Allied Universal
04.2021 - Current
- Highly competent Security Supervisor at Allied Universal, I've learned leadership and project management skills while providing robust security services for Amazon
- Assisting Account Manager in devising and implementing effective schedules, along with payroll, there by ensuring seamless security operations across Amazon's sites
- Proactive role in key leadership decisions for with account manager, demonstrating capacity to perform Account Manager/Supervisor duties effectively
- Participating in interviewing process and conducting disciplinary actions, demonstrating strong human resources skills
- Building strong professional relationships with Amazon personnel, assisting in fostering collaborative work environment
- Extending support to Amazon's Loss Prevention department, taking on additional duties that go beyond thee original job description
- This includes aiding in theft case investigations using cameras and building camera maps for multiple sites
- Demonstrating advanced expertise in use of Milestone security software, effectively managing camera systems across multiple Amazon sites
- Performing comprehensive access control duties and issuing badges to associates and contractors, ensuring security measures are upheld at all times
- Conducting routine patrols around Amazon sites, and responding to alarms, consistently maintaining secure and safe environment
- Writing detailed and accurate reports for any security incidents, enhancing transparency and documentation of security operations
- Comprehensive understanding of security landscape at Amazon, alongside ability to perform all aspects of job to high standard.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
Target Team Member
Target
10.2020 - 01.2021
- Greet and service guests as you complete workload with minimal guest disruption
- Be an expert and dedicated owner of select General Merch areas to ensure sales floor is full, in stock and accurately signed for guests
- Own zone for General Merch categories and sales floor in stocks
- Including pushing and stocking product to sales floor
- Ensure regular and promotional signing is set accurately for General Merch categories
- Execute revisions and sales plans for all General Merch categories
- Assist all non GM areas of the store with transition sets and ISM
- Conduct weekly price change workload for all General Merch categories
- Complete RFID scans in GM areas and system audit functions to ensure inventory accuracy
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU)
- Accurately execute all pulls (i.e
- Daily auto fills, CAFs, out of stock, ETFs, manuals and guest requests) and backstock product from General Merch categories efficiently and timely
- Process all inbound deliveries using the receive application to ensure inventory accuracy
- Complete all backroom daily and weekly audits
- Operate power equipment only if certified
- Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
- Provide service and a shopping experience that meets the needs of the guest
- Demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs.
Security Officer
Prairie Meadows Racetrack and Casino, Inc
07.2019 - 06.2020
- Ensured overall security of assigned areas by attentively observing guest activities and vigilantly looking for any unlawful or suspicious behavior, thereby maintaining a safe and secure environment
- Diligently safeguarded casino assets, guest valuables, and company resources from both known and anticipated threats, thereby upholding organizational integrity
- Conducted strict ID and credential verification at access points, effectively preventing unauthorized entries and maintaining confidentiality
- Received and swiftly responded to phone and radio calls, enabling effective communication and rapid resolution of security concerns
- Authored comprehensive incident reports, meticulously documenting all security occurrences for review and follow-up
- Regularly patrolled outdoor areas near the racetrack, ensuring guests did not enter restricted zones and adhered to safety protocols
- Effectively handled various other security-related tasks as assigned by the supervisor or manager, demonstrating flexibility and commitment to the role.
Financial Crimes Analyst
Wells Fargo
10.2018 - 07.2019
- Contracting under Associate Staffing)
- Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency
- Gathering pertinent information to process and resolve claims by communicating with customers and merchants to determine the outcome of a dispute
- Use Visa and Regulation E guidelines to recover funds for customers in a timely manner
- Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim
- The nature of claims handled can be complex; therefore, direct communication with customers and merchants is often required to resolve customer disputes
Security Agent/Supervisor
Haven Protection
06.2016 - 07.2019
- I fulfilled a vital role in maintaining a secure environment and ensuring the safety of personnel and property
- In this position, I effectively performed the following responsibilities:
- Security Operations:
- Stand guard at the security officer post, maintaining a vigilant presence
- Direct and assist visitors, providing clear directions and issuing access badges
- Provide necessary escorts to authorized individuals
- Respond promptly to alarms and emergencies, following post orders and established protocols
- Data Management:
- Log visitor data and relevant information into the security computer system
- Maintain accurate and up-to-date records of visitor activities
- Generate basic reports as required, ensuring compliance with organizational procedures
- Team Leadership and Training:
- Was as a Team Leader for a specific property area in Ames, IA
- Roughly 1.2 year
- Supervised and mentored new employees, ensuring their proper training in company policies and procedures
- Fostered a positive work environment and encouraged teamwork among team members
- Patrolling and Hazard Detection:
- Conducted foot patrols in accordance with post orders, identifying and addressing any security vulnerabilities
- Proactively looked for potential safety hazards and reported them to the appropriate authorities
- Collaborated with team members and management to implement effective safety measures
- Armed Security Contracts:
- Successfully executed armed security contracts, ensuring the highest level of protection and adherence to legal regulations
- Demonstrated proficiency in handling firearms and implementing proper security measures
- As a, , I demonstrated excellent attention to detail, strong communication skills, and the ability to remain calm and composed in emergency situations
- Through my commitment to maintaining a secure environment, providing exceptional service, and fostering a culture of safety, I contributed significantly to the success of Haven Protection.
Radio Operator
US Army National Guard
10.2012 - 10.2018
- Maintained secure and effective communications with multiple units, coordinating activities and ensuring smooth operations
- Responsible for installation, operation, and maintenance of radio communication systems
- Monitored emergency frequencies to detect distress calls and initiated emergency procedures
- Created and maintained logs detailing all communication activities, ensuring adherence to all relevant military regulations
- Other:
- Conducted routine checks and maintenance on military vehicles, ensuring optimal performance
- Diagnosed and fixed mechanical issues, replacing parts as necessary
- Conducted inventory of high-value items, ensuring all assets were accounted for
- Ensured compliance with Army regulations for vehicle operation and maintenance.
- Monitored troop conditions, issuing updates and cautionary communications to affected personnel.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
- Maintained accurate documentation of messages transmitted and received.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
Infantryman
US Army National Guard
10.2012 - 10.2018
- Performing both offensive and defensive combat duties
- Trained regularly in combat skills and performed battlefield operations under simulated conditions
- Executed tactical operations, including navigational procedures, assault tactics, and survival skills
- Demonstrated proficiency in the use of light and heavy weaponry, landmine warfare, and battlefield combat
- Played a key role in ensuring the physical security of the base, including perimeter and internal security.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Maintained secure communication systems to relay information to and from command teams.
Sales Associate
staples
01.2016 - 07.2016
- Responsible for managing cash register, ensuring accurate transactions, and handling cash and card payments effectively
- Actively participated in stocking of items upfront, aligning with visual merchandising guidelines, and maintaining overall store appearance
- Played a key role in inventory management by assisting with regular inventory counts, restocking shelves as needed, and ensuring products were readily available for customers
- Promptly answered phone inquiries from customers, providing exceptional customer service and addressing any concerns or issues
- Handled online orders, assisting customers through both phone and computer mediums, helping to facilitate easy and efficient online shopping experiences
- Leveraged radio communication devices to coordinate with team members for operational efficiency and quick resolution of customer needs or queries.
Stock Associate
Walmart
02.2014 - 01.2015
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Paper Delivery Boy
Sioux City Journal
03.2008 - 09.2012
- Assembled and bagged newspapers prior to delivery.
- Delivered papers to customers on daily basis.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Stocked newspaper boxes at assigned locations.
- Loaded and unloaded newspaper bundles at distribution center.
- Delivered newspapers and flyers to about 116 homes daily.
- Distributed papers in various weather conditions during early morning.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders
Education
Associate - Criminal Justice
Kaplan University-Des Moines Campus
Urbandale, IA2019
High School Diploma -
North High School
Sioux City, IA05.2013
Skills
- Attentive and Observant
- Security Standards Expertise
- Asset Protection
- Resolving Complaints
- Administration and Reporting
- Mentoring
- Training Materials
- Develop Security Standards
- Safety and Security Procedures
- Closed Circuit TV Systems
- Weekly Payroll
- Employee Relations
Certification
- First Aid/CPR Certified - 9/20/2023-9/2024
Timeline
Security Officer/Supervisor
Allied Universal
04.2021 - Current
Target Team Member
Target
10.2020 - 01.2021
Security Officer
Prairie Meadows Racetrack and Casino, Inc
07.2019 - 06.2020
Financial Crimes Analyst
Wells Fargo
10.2018 - 07.2019
Security Agent/Supervisor
Haven Protection
06.2016 - 07.2019
Sales Associate
staples
01.2016 - 07.2016
Stock Associate
Walmart
02.2014 - 01.2015
Radio Operator
US Army National Guard
10.2012 - 10.2018
Infantryman
US Army National Guard
10.2012 - 10.2018
Paper Delivery Boy
Sioux City Journal
03.2008 - 09.2012
Associate - Criminal Justice
Kaplan University-Des Moines Campus
High School Diploma -
North High School
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