Senior claims professional handling complex property, casualty, and liability files from investigation through resolution. Brings strong coverage analysis, policy interpretation, litigation coordination, and settlement negotiation experience, with regular work alongside defense counsel, policyholders, contractors, engineers, and attorneys.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Independent Adjuster / Commercial Property Insurance Professional
Morgan & Taylor Services, LLC
03.2014 - 09.2016
Investigate and adjust personal and commercial property claims with exposures up to $500,000, including coverage, liability and damage evaluation.
Evaluated policy language and coverage issues, documented findings, negotiated settlements within authority, and maintained comprehensive claim files.
Work directly with policyholders, insurance agents, contractors and other stakeholders to investigate losses and resolve complex claims.
Applied estimating, scoping, and documentation principles to ensure accurate damage evaluation and facilitate claim resolution.
Handled bodily injury, uninsured/underinsured motorist, and property damage claims, ensuring thorough evaluation of injury exposures.
Coordinated mediation, arbitration, and litigation preparation with defense counsel to support claim resolution.
Negotiated settlements to mitigate financial risk and enhance claim closure efficiency.
Analyzed claim documentation and liability exposures, coordinating with multiple parties to streamline complex commercial claims.
Conducted indemnity and coverage analysis and drafted coverage position letters.
Litigation Specialist
Citizens Property Insurance Corporation
01.2022 - 05.2024
Supported full-cycle litigation management by conducting investigations and evaluating exposure to develop effective resolution strategies.
Reviewed policy language and expert reports to assess coverage and liability, ensuring accurate evaluation of claim exposure.
Negotiated settlements to control indemnity costs and litigation expenses.
Managed litigated property and liability claims, resolving coverage disputes and coordinating attorney involvement to achieve favorable outcomes.
Commercial Claims Examiner
Nationwide Insurance
10.2020 - 12.2021
Assessed policy coverage, property damage, and business interruption losses to determine claim validity.
Oversaw complex commercial files, meticulously documenting coverage, damages, and exposure for effective claims management.
Collaborated with engineers, contractors, and vendors to ensure accurate scoping, estimating, and resolution of claims.
Investigated and managed commercial catastrophe claims arising from Hurricanes Laura and Delta.
Commercial Claims Specialist
CNA Insurance
03.2020 - 09.2020
Analyzed financial documentation and policy language to accurately assess loss exposure and inform claim decisions.
Utilized detailed documentation and analytical skills to enhance accuracy of commercial claim evaluations.
Managed commercial property and business interruption claims to ensure thorough evaluation and timely resolution.
Inside Property Claims Adjuster
Genpact
09.2016 - 02.2020
Oversaw large-loss residential and commercial property claims operations during civil unrest and catastrophic events, ensuring timely resolution and customer satisfaction.
Coordinated emergency services and managed contractors and mitigation vendors to effectively respond to urgent property claims.
Deployed for Hurricane Harvey, Hurricane Maria and multiple hailstorm events.
Performed file reviews, water-mitigation oversight and structural estimate quality assurance.
Handled high-exposure GL claims related to premises liability, construction defects, negligent security, product liability, and property management, driving favorable outcomes for stakeholders.
Reduced litigation cycle times and achieved favorable settlements through strategic negotiation.
Education
Associate - Business Administration
Georgia State University
Atlanta, GA
01-2012
Associate - Business Management
Georgia Perimeter College
01-2012
Skills
Construction Defect & Commercial General Liability Claims
Property Damage: Water, Fire, Structural Damage & Large Loss
Licensed Insurance Adjuster Resident Georgia and multiple non-resident states including CA, FL, ID, LA, TX, UT, NC, CT, ME, DE, KY, OK, RI, SC, VT, WV, AL, MS and IA
DHS FEMA Contractor Certified and Badged
State Farm Certified Auto, Fire, Estimatics & Policy
LEAN Six Sigma White Belt
SELECTED ACHIEVEMENT
State Farm Honors Award Recognized as a top-performing personal injury settlement associate for achieving the highest number of successful bodily injury settlements in 2014.
Timeline
Senior Complex Claim Specialist
Hiscox Business Insurance
06.2024 - 08.2025
Litigation Specialist
Citizens Property Insurance Corporation
01.2022 - 05.2024
Commercial Claims Examiner
Nationwide Insurance
10.2020 - 12.2021
Commercial Claims Specialist
CNA Insurance
03.2020 - 09.2020
Inside Property Claims Adjuster
Genpact
09.2016 - 02.2020
Independent Adjuster / Commercial Property Insurance Professional