Christopher Gerald-Rhea
Peachtree City,GA
Summary
Dynamic and results-driven professional with a proven track record in sales, customer relationship management, and team leadership. Adept at cultivating and maintaining client relationships to drive brand recognition and revenue growth. Skilled in strategic problem-solving, communication, and executing detailed processes for high customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
PG Wireless / Connectivity Source
Peachtree City, Georgia
09.2017 - Current
- Developed and maintained customer relationships, resulting in repeat business and referrals.
- Educated clients on product offerings, ensuring their understanding of services and potential benefits.
- Entered and managed customer data in CRM systems to maintain communication and improve engagement.
- Collaborated with vendors such as Samsung, Google, and Apple to strengthen partnerships.
- Oversaw financial reporting and inventory management to streamline operations.
- Spearheaded new revenue strategies and customer engagement initiatives during the Sprint and T-Mobile merger.
Game Master
Mastermind Escape Games
Peachtree City, GA
09.2016 - 03.2017
- Delivered engaging customer experiences by guiding guests through complex scenarios.
- Promoted return visits by emphasizing customer-oriented benefits and fostering a positive environment.
- Maintained detailed knowledge of operations and equipment, ensuring seamless execution.
Heart of House Team Leader
Chick-Fil-A (Truett's Luau Branch)
Fayetteville, GA
01.2015 - 01.2016
- Managed kitchen operations, employee schedules, and order preparation for catering and daily services.
- Strengthened customer loyalty by delivering high-quality menu items and services.
- Represented the brand at corporate events, promoting new offerings and initiatives.
Shift Leader & Sales Associate
Gill-Roy's Hardware
Peachtree City, GA
06.2008 - 06.2011
- Managed customer interactions and transactions, ensuring a positive experience.
- Cultivated product knowledge to provide informed recommendations to customers.
- Oversaw inventory and logistical operations, maintaining accuracy and efficiency.
Education
High School Diploma -
Starr's Mill High School
2011
Computer Science
University of West Georgia
Skills
- Strong interpersonal and relationship-building skills
- Proficient in CRM systems and data management
- Experience in planning and executing sales strategies
- Skilled in product promotion and customer education
- Proven ability to achieve high customer satisfaction and loyalty
- Team player with leadership and mentoring experience
- Strong technical proficiency and adaptability
Accomplishments
- Consistently top-performing sales team member in revenue generation.
- Recipient of Promoter Excellence Award (2019, 2021, 2022) for outstanding customer service.
- Advanced from Sales Associate to Assistant Manager within six months.
- Successfully retained dozens of repeat customers through exceptional service and rapport building.
Timeline
Assistant Store Manager
PG Wireless / Connectivity Source
09.2017 - Current
Game Master
Mastermind Escape Games
09.2016 - 03.2017
Heart of House Team Leader
Chick-Fil-A (Truett's Luau Branch)
01.2015 - 01.2016
Shift Leader & Sales Associate
Gill-Roy's Hardware
06.2008 - 06.2011
High School Diploma -
Starr's Mill High School
Computer Science
University of West Georgia
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