Victoria Porcu
Mission Viejo,CA
Summary
Dedicated and customer service-oriented professional seeking a challenging and rewarding position with a client-focused organization. With a strong commitment to excellence, I aim to leverage my qualifications to contribute to a successful experience for both myself and the company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Laura's House Resale Store
Lake Forest
06.2021 - Current
- Assist the store manager in achieving sales targets and other sales metrics.
- Ensure consistent execution of marketing strategies and visual displays.
- Train staff to enhance product knowledge and customer service standards.
- Provide guidance and support to junior staff members and volunteers on daily tasks, projects, and objectives.
- Implement procedures for store operations , including opening and closing , donation processing, and handling sales transactions.
- Manage processing and pricing of luxury items.
Sales Associate
Laura's House Resale Store
Lake Forest, CA
09.2017 - 06.2024
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows and displays.
- Developed trusting relationships with customers by making personal connections.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store products and service information.
Hairstylist
AOH Hair Collective
Laguna Niguel, CA
08.2023 - Current
- Provide successful client consultations.
- Manage, organize and schedule client appointments
- Demonstrate, educate and sell hair care products and services.
- Manage client database including services provided, formula used, and price charged.
- Upsold additional services when appropriate to increase sales volume.
- Build and retain trust with clients by promoting authenticity and transparency, making customer service a priority and connecting with clients on a friend level to build relationships beyond transactions.
- Develop relationships with new clients through referrals from existing customers.
- Stay up to date and educated on current trends, tools and techniques.
Salon Suite Owner/Hairstylist
Image Studios
San Clemente, CA
07.2020 - 08.2023
- Oversaw the layout and design of the salon space.
- Kept track of financials including revenue, expenses and profits.
- Facility Maintenance
- Carried and sold luxury haircare
Hairstylist
Artistry Salon
Dana Point, CA
07.2018 - 07.2020
Hairstylist
Ego Salon
Dana Point, CA
07.2014 - 07.2018
Hairstylist
Nicholas Ross Salon
Laguna Niguel, CA
07.2011 - 07.2014
Hairstylist
Carlton Hair International
Mission Viejo, CA
08.2005 - 07.2011
Education
Cosmetology License- Board of Barbering and Cosmetology - Hairstyling
Carlton Hair International Academy
Mission Viejo, CA09-2005
Skills
- Relationship Building
- Business Management
- Time Management
- Strong Interpersonal Skills
- Client Relations
- Attention to Detail
- Team Leadership
- Active Listening
- Physical Stamina
Certification
- 200 Hour Yoga Teaching Certification through Corepower Yoga Teacher Training
Accomplishments
- 2009 - Received recognition for Highest Retail Sales at Carlton Hair International- Recognition was awarded a styling course at the Bumble and Bumble University located in New York, NY.
Timeline
Hairstylist
AOH Hair Collective
08.2023 - Current
Assistant Store Manager
Laura's House Resale Store
06.2021 - Current
Salon Suite Owner/Hairstylist
Image Studios
07.2020 - 08.2023
Hairstylist
Artistry Salon
07.2018 - 07.2020
Sales Associate
Laura's House Resale Store
09.2017 - 06.2024
Hairstylist
Ego Salon
07.2014 - 07.2018
Hairstylist
Nicholas Ross Salon
07.2011 - 07.2014
Hairstylist
Carlton Hair International
08.2005 - 07.2011
Cosmetology License- Board of Barbering and Cosmetology - Hairstyling
Carlton Hair International Academy
- 200 Hour Yoga Teaching Certification through Corepower Yoga Teacher Training
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