Jessica Moore
Carthage,NY
Summary
Professional in sales/management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Freeway Insurance Agency
Watertown, NY
01.2026 - Current
- Streamlined communication processes between departments, improving workflow efficiency.
- Oversaw inventory management systems, reducing discrepancies and improving accuracy in reporting.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Supervised daily store operations, ensuring compliance with company policies and customer service standards.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Collaborated with upper management to establish operational goals aligned with corporate objectives.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for clients.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Personal Lines Insurance Sales Agent
Freeway Insurance
Watertown, NY
11.2023 - 01.2026
- Developed tailored insurance solutions to meet clients' specific personal coverage needs.
- Built strong relationships with clients, fostering trust and facilitating ongoing communication for renewals.
- Trained new agents on product knowledge and sales techniques to enhance team performance.
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Established lasting rapport with customers through genuine empathy and attentiveness, leading to high levels of satisfaction and loyalty.
- Streamlined the quoting process by implementing time-saving tools and techniques, resulting in a faster turnaround time for customers.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided exceptional customer service by resolving billing issues promptly, addressing concerns professionally, and maintaining open lines of communication with policyholders throughout the lifecycle of policies.
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Followed up promptly with interested clients to close sales.
- Developed tailored insurance solutions based on client needs and risk assessments.
- Trained new agents on product offerings and sales techniques, enhancing team performance.
- Implemented innovative marketing strategies to increase lead generation and customer engagement.
- Fostered long-term relationships with clients through proactive communication and follow-ups.
- Exceeded sales targets consistently through effective cross-selling and upselling strategies.
- Collaborated with underwriters to ensure appropriate coverage for clients at competitive rates.
- Evaluated and updated policyholder information regularly, ensuring accurate premiums and avoiding potential coverage gaps.
- Served as a trusted advisor to clients, offering guidance on complex insurance concepts and recommending suitable products based on their unique situations.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Teacher's Aide
Community Action Planning Council
Watertown, NY
03.2019 - 05.2020
- Assisted teachers in preparing materials for instruction and classroom activities.
- Organized classrooms and maintained supplies inventory.
- Supervised student activities during recess, lunchtime, and other breaks.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Created visual aids for use in classroom presentations or lessons plans.
- Participated in professional development workshops offered by school district.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Assisted lead teacher in developing lesson plans and instructional materials.
- Supported classroom activities, enhancing student engagement and learning experiences.
- Facilitated small group instruction, promoting collaborative learning among students.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
- Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
- Communicated regularly with parents regarding student progress and concerns, fostering positive home-school partnerships.
- Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Teacher's Aide
Community Action Planning Council
Watertown, NY
11.2015 - 11.2017
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Helped maintain a safe learning environment for all students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Maintained confidential records related to student performance and behavior issues.
- Created visual aids for use in classroom presentations or lessons plans.
- Participated in professional development workshops offered by school district.
- Provided additional support to English Language Learners or Special Education Students.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Mentored and tutored individual students needing additional help.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported classroom activities, tutoring, and reviewing work.
- Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
- Adapted instructional materials to accommodate diverse learners while preserving content integrity and rigor.
- Collaborated with teaching team to develop cross-curricular projects, enhancing students'' connections between subjects.
- Actively participated in professional development opportunities and shared insights with colleagues for continuous improvement.
- Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
- Aided students with special needs, providing individualized support and helping them reach their full potential.
- Implemented behavior management strategies, fostering a positive learning environment.
- Assisted lead teacher in developing lesson plans and instructional materials.
- Supported classroom activities, enhancing student engagement and learning experiences.
Education
Some College (No Degree) -
The University of West Florida
Pensacola, FLHigh School Diploma - undefined
Hohenfels American High School
Hohenfels, Germany05-2000
Skills
- Activity Development
- Behavior Management
- Progress Monitoring
- Small Group Instruction
- One-On-One and Small Group Instruction
- Student and Parent Relations
- Materials Development
- Special Needs Support
- Classroom Support
- Positive Attitude
- Relationship Building
- Behavior Redirection
- Effective Communication
- Building rapport
- Licensed insurance agent
- Product knowledge
- New business development
- Lead prospecting
- Carrier relations
- New policy quotations
- Teamwork
- Helping Students With Special Needs
- Calm and Patient Demeanor
- Customer service
- Insurance sales
- Customer retention
- Rapport building
- Account retention
- Sales quota achievement
- Policy adjustment
- Problem-solving
- Time management
- Problem-solving abilities
- Call center customer service
- Customer follow-up
- Customer engagement
- Policy changes
- Policy renewals
- Insurance coverage verification
- Billing procedures
- Attention to detail
- Quotes and sales
- Excellent communication
- Effective communication
- Professionalism
- Auto insurance
- Billing inquiries
- Insurance practices
- Customer service and engagement
- Store organization
- Team building and leadership
- Store opening and closing
- Customer service management
- Staff supervision
- Store operations
- Sales expertise
- Relationship building and management
- Teamwork and collaboration
- Decision-making
Certification
NY State Licensed Insurance Agent | Personal Lines Insurance 01/2023 Dept of Financial Services , New York
Timeline
Assistant Store Manager
Freeway Insurance Agency
01.2026 - Current
Personal Lines Insurance Sales Agent
Freeway Insurance
11.2023 - 01.2026
Teacher's Aide
Community Action Planning Council
03.2019 - 05.2020
Teacher's Aide
Community Action Planning Council
11.2015 - 11.2017
High School Diploma - undefined
Hohenfels American High School
Some College (No Degree) -
The University of West Florida
ACTIVITIES AND HONORS
In my spare time, I enjoy volunteering for local organizations that support Children with Special Needs, spending time with friends and family, attending Charity events, community social gatherings and enjoying all that my area has to offer by way of leisure activities.
WHO AM I?
I AM A MOTHER OF 6 CHILDREN RANGING IN AGE FROM 23, DOWN TO 19 MONTHS OLD AND I ENJOY OUTDOOR ADVENTURES AND SPENDING TIME WITH MY FAMILY. ONE OF MY DEEPEST PASSIONS IS RAISING AWARENESS FOR AUTISM. MY TWO YOUNGER SONS WERE DIAGNOSED AT DIFFERENT AGES ARE VERY, VERY DIFFERENT. THIS HAS ALLOWED ME TO LEARN AND EDUCATE OTHERS ON MANY DIFFERENT ASPECTS. CURRENTLY I AM A FULL TIME CAREGIVER FOR MY SON WHO IS NONVERBAL. I HAVE 2 DOGS AND A WONDERFUL FIANCE. WE LOVE TO TAKE FAMILY WALKS WITH THE DOGS AND TAKE OUR CHILDREN ON AS MANY ADVENTURES AS WE CAN!